Slack vs. Thomson Reuters HighQ

If you population likes technology, then I would recommend Slack. It is more difficult to implement if not everyone is on Slack or knows how to use it. Slack was used well by some employees who loved it. Slack allowed them to plan annual events and get feedback and ideas from those involved in the event

Incentivized

HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.

Incentivized

• Huddles Run smoothly without any interferences.
• Smooth individual calls quick and easy without any interruptions.
• seamless notifications across multiple devices
• The ability to easily tag a team member to urgently attend to a specific escalation.
• Slack being user friendly and able to integrate easily with other platforms and apps.
• How to easily open up different channels for different escalations and needs.
• a safe direct messaging option.

Incentivized

• Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
• Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
• Reliability. The product is cloud-based and rarely, if ever, unavailable.

Incentivized

• Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
• Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
• More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule

Incentivized

• It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.

Incentivized

To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.

Incentivized

Slack is one of the easiest platforms to use! It is very aesthetically pleasing and you can arrange the chats and other features the way you personally like it. They kept it pretty simple for people who aren’t looking to do anything more than streamlining communication, but they definitely have options for folks to build out the Workspace more.

Incentivized

Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.

Incentivized

Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.

Incentivized

Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.

Incentivized

The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.

Incentivized

I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.

Incentivized

Having had a lot of experience with Google Chat and Teams, Slack is far and away the better option. In comparison to Teams, Slack is much cleaner with a far more user friendly AI, Teams is far too clunky and feels tiresome to use, whereas it is super easy to pick up Slack and be able to configure it do exactly what you need. Whilst I don't find a massive difference between the usability and UI of Google Chat to Slack. Slack's range of features far outweighs Google Chat. The ease of external connections, workflows, file sharing, external connections for notifications (Make, Zapier etc), plus the huge range of apps you can connect to enhance your workspace is incredible. Google Chat does benefit from directly integrating into your Google Suite so you can get access to automatic status updates based on calendar activity, which would be nice for Slack to have

Incentivized

I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.

Incentivized

• Use of Slack has enabled us to stay aligned with sales and ensure accurate forecasting.
• The product has reduced delays in decisions making and helps us to improve on transparency in our departments.
• Slack has eliminated the use if emails as it allows direct messaging. This has ensured real-time communication.

Incentivized

• Permits fairly simple administration by a single person for hundreds of Extranets
• One shop stopping for reliable, secure document sharing and signing with external parties
• Simple enough to use that internal and external users do not need training to take advantage of the product.

Incentivized