Slab Knowledge Base vs. USU Knowledge Management

Slab would be specifically appropriate for sharing company materials and resources however, would be less appropriate if there was sensitive information that could potentially be shared across other LOB's that should not access that information. It might be beneficial to add a password protected feature or different levels of users to access different information or be allowed to edit. In the customer service role, Slab is well suited to house training materials, scripts, etc. as well as keep everyone accountable for the same processes. It will be hugely beneficial in the future to share with any third party staffing

Incentivized

• Organization
• Training
• Sharing information
• Linking documents
• Easy access to company material

Incentivized

• Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.

Incentivized

They're different platforms, so I think they have both served our needs well.

Incentivized

• Positive impact in keeping all departments in sync
• Positive impact on finding who owns a particular territory
• Positive impact making and retrieving templates

Incentivized