Skilljar by Gainsight vs. WizIQ LMS

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

Mails from WizIQ Online Academy Builder very often land in spam, for our students/corporate trainees. While this may not be something WizIQ Online Academy Builder can do much about, it is a genuine issue since we need to keep resending mails till people manage to retrieve it from their spam folders.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• WizIQ virtual classroom offers an Interactive whiteboard, Screen Sharing, youtube video play, media content upload option.
• Class Recording in MP4
• It provides you with a wonderful experience of a Virtual classroom with better Audio and Video streaming.
• The platform offers courses feature where users can create a paid course, enroll the student in a course and earn.
• Search functionality to find courses/classes from the list
• 24*7 after sales customer service
• Supported languages for the virtual classroom: English, Arabic, Spanish, Czech, French, Greek, German, Turkish, Hindi
• It provides a Virtual Classroom integration option with Moodle, WordPress, Joomla, Java, PHP, .NET websites.

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

• Although all are good but WizIQ needs to improve in these fields...It goes offline once in a while which is a headache as it needs to be constantly managed and needs to be kept under observation all the time.
• It is better for less userbase management as its browser platform is not stable for a larger number of participants.
• We need to manage each online department separately.
• Audio sound needs to be more clear.

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

I need to overcome some of the important limitations which have been pending for more than 6 months indicating inability of the vendor or lack of clarity among the development team about what we want and how it can be done easily on their platform and MySQL at virtually no cost without ending up in a feature modification custom development and cost. Teaching and learning with respect to an Indian scenario is different and needs to be adapted to the local needs and realities.

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

I have understood and used most of it by now after 6-7 months of exploration and use. Though there are small glitches that could be easily resolved by WizIQ, I feel comfortable to handle the product by now. However, clients find it a challenge to explore and do not wish to spend time to learn

Incentivized

It has been very good till date.

Incentivized

I have not experienced any of these issues as yet.

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Very responsive and accommodating during the sales period, then totally unhelpful, rude and dismissive when you are unhappy with the product. Now ignoring my messages.

It was remote and not in-person.

Incentivized

It was a product presentation and not a live work through kind of training. I had to remember the presentation from remote and then go about the tool/ builder. It was difficult to handle and I had a lot of doubts and clarifications to address in my initial rounds of launching my courses.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

I have developed my own expertise and that is for sale to my clients as a part of my consulting services. I have much to share for assignment and assessment models, course design aspects and mentoring aspects as this is a remote self paced service. If the courses are live and managed still there needs to be mentoring and support to help the learner.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

I selected WizIQ because I used them when I subscribed for org.wiziq for nearly 10 years. It was firstly trusting in their technical support system in place and their new plug-in. Other products that are available for free or a nominal amount, e.g. Zoom and Google Meet are way better in their performance and features in my opinion.

Seems pretty good to me as of now. Of course there are usage slabs and commercials to handle before scaling up.

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.

• By using the WizIQ our team has launched more than 130 courses for internal staff capacity building.
• We also monitor which learner is doing well in the overall assigned courses.
• Created a list of courses which help everyone who is new to the organization.

Incentivized