Cloudways vs. SiteGround

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloudways
Score 9.9 out of 10
N/A
Cloudways, by DigitalOcean, offers a range of managed hosting solutions, including managed Wordpress, Drupal, Joomla, Magento, and others, with a choice of infrastructure providers and media delivery via CloudwaysVPN, and CloudwaysBot notification system.
$10
per month
SiteGround
Score 9.8 out of 10
N/A
SiteGround offers website hosting, as well as managed WordPress, managed Woo Commerce, fully managed cloud services available to support a variety of services, as well as reselling.
$14.99
per month
Pricing
CloudwaysSiteGround
Editions & Modules
Starting Price
$10.00
per month
Maximum Price
$274.33
per month
StartUp 24 months
$14.99
per month
StartUp 12 months
$17.99
per month
StartUp 1 month
$24.99
per month
GrowBig 24 months
$24.99
per month
GrowBig 12 months
$29.99
per month
GrowBig 1 month
$34.99
per month
GoGeek 24 months
$39.99
per month
GoGeek 12 months
$44.99
per month
GoGeek 1 month
$49.99
per month
GoGeek 3 months
$49.99
per month
Offerings
Pricing Offerings
CloudwaysSiteGround
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$25 per applicationNo setup fee
Additional DetailsCloudways offers 1 free migration to all customers. For any further migration needs the customer can use our free WordPress migration plugin and do it themselves. Or they can request paid migration services for any PHP based application, which start at $25 per application.
More Pricing Information
Community Pulse
CloudwaysSiteGround
User Ratings
CloudwaysSiteGround
Likelihood to Recommend
10.0
(0 ratings)
9.5
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.7
(0 ratings)
9.9
(0 ratings)
User Testimonials
CloudwaysSiteGround
Likelihood to Recommend
Cloudways has been a great fit for our organization and has allowed us to host as many sites as we need and scale those websites. We have a paid service plan and their team of support agents is the best that I have ever worked with. They have helped us through numerous scenarios over the years and are always there 24/7/365. From simple questions to the most complex hat we could come up with they are always willing to roll up their sleeves and see issues through to completion.
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I used other hosting providers in the past and actually I'm very happy with SiteGround mainly because of this: * very quick to setup and install my Wordpress website * sends me weekly emails about traffic, website healthscore etc * great wordpress plugins to help with SEO and optimizing
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Pros
  • Automatic Daily One Click Restore Backups
  • Integrated CDN
  • Easy & Intuitive Alternate Interface to cPanel and WHM
  • Very Affordable for High Specs
  • 24/7 Customer Support is Extremely Helpful
  • Serve & Application Management is a Breeze
  • Choose from Multiple Server Locations
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  • You get a number of page views as a guide to your bandwidth, and a fixed amount of disk space on the server. So you know what you have to work with. No hazy promises of “unlimited” resources.
  • If you pay more, you’re allocated a server with fewer accounts, so there’s less chance you’ll be slowed down by your neighbors.
  • Its self-help material is pretty good — close to InMotion Hosting for knowledgebase quality.
  • SiteGround tackles slow speeds from all angles, using SSD storage, Nginx, SuperCacher, CloudFlare CDN, and HHVM.
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Cons
  • Their free alternative to WP Rocket could be made more user-friendly and easier to understand
  • Create a function to automatically report heavy usage to specific email IDs
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  • Business model and clarity about prices after the second year
  • Server Performance when it's stressed or under a big volume of traffic
  • Upgrading model. Sometimes I felt like it was mandatory to update and pay more for basic needs, even with low traffic volumes
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Usability
They are constantly improving their dashboards and interface to make it easier to use and find the things that we use the most. It's a lot of features to pack in to one UI and they have done a great job of making it user friendly. Their layout is intuitive and easy to learn and is extremely granular. We are able to control every aspect of our websites and applications from an individual level from scaling, to cache, to DNS, security, WAF, and everything in between.
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No answers on this topic
Support Rating
Technical support is just 2-3 clicks away and the Cloudways homepage and the operators are available almost 24/7. They also are able to answer any kind of question related to their services, whether economical or technical. I sometimes made mistakes while using their services and they have been keen to help me, and fixed my problems really fast.
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Three ways to get customer support, phone, email, and chat. Chat is available 24/7 and the agents are always friendly and very helpful. In all the instances where I needed assistance chat support agents were always available to help. Wait time is minimal and on rare occasions I had to call, the agents were very helpful as well. I can not remember a time I walked away from support without my question or concern being resolved.
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Alternatives Considered
VPS and dedicated hosting are costly, Therefore cloud hosting provides a cheaper way to own a powerful server, and IP is dedicated as well. Cloudways was the decision because:
1) Easy to set up without any linux commands we can set up the server
2) Live chat for technical help. (Excellent agents, they helped out of the scope issues too)
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GoDaddy and Bluehost offer grossly sub-par performance in 2017 for a price point that doesn't make sense. At least GoDaddy has great tech support - but I shouldn't have to rely on it as often as I do if all was working as it should. inMotion was overly complex on the backend, and lacked some common hosting features (easy WordPress installs for one) that are common across all other hosts. WPEngine, had great performance, and decent support, but their own proprietary backend interface was always a shift when switching between them and cpanel. Also - VERY expensive compared to SiteGround for comparable (if not lesser) service & performance.
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Return on Investment
  • It simplified our systems, it's Cloudways + mainwp for maintenance and hosting now.
  • It allowed us to save on server maintenance work costs.
  • The email is easy to spin up around it if someone doesn't want google workspace.
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  • All the sites I've set up at SiteGround are performing faster than they did at their previous hosting provider. This yields a superior customer experience and higher Google/SEO rankings.
  • Their service has been rock solid, necessitating little support (which is admittedly less than ideal for my support business, but a boon for my clients bottom line) and zero downtime.
  • Easy to get new sites up and running, which speeds creation of new businesses and rapid deployment of conceptual campaigns.
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ScreenShots

Cloudways Screenshots

Screenshot of Managed ServicesScreenshot of Team Management