Sinch vs. Textmagic

[Sinch is] a great SMS aggregator offering full performance with short code messaging. They are very helpful with the certification process and their after launch production support is extremely good too, even going above and beyond after hours in the rare situations where it could be required. My only area of concern is pricing as I've seem some competitive pricing from other service providers that are quite popular too.

Incentivized

TextMagic was the perfect choice for what we wanted to do, which was sending a COVID screening questionnaire on a daily basis to our staff.

Incentivized

• mBlox has top tier support, with 24/7/365 availability.
• mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
• mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.

Incentivized

• Easy to use
• Reminders when our balance is low, we never have to worry about going to send a text and not having enough credits
• Multiple users are able to work off of the same account
• Detailed records kept of each text conversation

Incentivized

• I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Incentivized

• Connection between other services ERP, CRM and slack.
• Textmagic is a tool for kids who want to SMS chat.
• The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.

I am very happy with how TextMagic is working. I don't see a reason to spend time searching for another solution when this works great at a good price. Customers have shown a good response to the text messages we have send. Very small percentage unsubscribed (but that was automated/easy).

Incentivized

It has been very easy to use TextMagic to set up. The calculator showing character count which relates to cost is easy to see and adjust. The scheduling portion is also easy to set up and edit if needed. You can see history to copy wording if you need to. I have suggested to other friends that do not have a text service.

Incentivized

None, this was our very first SMS service platform and it is doing great. Despite a huge learning curve, this platform has made its position and now serving all of our employees.

Incentivized

TextMagic is a full-featured business SMS platform that can
help you grow your business by sending SMS text messages to customers,
employees, and vendors.

Incentivized

• Ease of use - straightforward purchasing process and setup.
• Satisfied customers - reliable routes and service for text messaging.
• Integration with our marketing platform made the use of codes easy.

Incentivized

• It's just a small part of our communications with employees but they appreciate it very much!
• It is a very cost effective communications tool.
• There is no negative impact. I just need to remember to update the contact lists with any employee changes.

Incentivized