Sinch vs. Telnyx

[Sinch is] a great SMS aggregator offering full performance with short code messaging. They are very helpful with the certification process and their after launch production support is extremely good too, even going above and beyond after hours in the rare situations where it could be required. My only area of concern is pricing as I've seem some competitive pricing from other service providers that are quite popular too.

Incentivized

We use Telnyx in a small company and are getting great savings in our telecommunications needs. Reporting is clear and makes it easy to control expenses. Migration of numbers was very easy and had tracking while in the process. We have our own numbers in Telnyx. I didn't find any situation where the service is less appropriate up to now.

Incentivized

• mBlox has top tier support, with 24/7/365 availability.
• mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
• mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.

Incentivized

• Responsiveness: Typically quick to reply to technical support chats.
• Availability: Large team accessible via email, chat, and phone.
• Innovation: Regularly adds and tweaks features on the web portal that always looks clean and modern.

Incentivized

• I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Incentivized

• Minorly, the chat support replay takes some time. But at least they have real time chat support available.
• They should tie-up with other countries Telecome in order to make their service cheap in those countries as well.
• Since I found service always up , Not any incidents to complain .
• If they provide Mobile app for call and message handling facility then it will be good handy.

None, this was our very first SMS service platform and it is doing great. Despite a huge learning curve, this platform has made its position and now serving all of our employees.

Incentivized

T38 is our secondary carrier. They aren't listed in the available list. Telnyx has a larger number pool and easy to use interface. Although, T38 has the upper hand with fax troubleshooting.

Incentivized

• Ease of use - straightforward purchasing process and setup.
• Satisfied customers - reliable routes and service for text messaging.
• Integration with our marketing platform made the use of codes easy.

Incentivized

• Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.