SimpleHelp vs. Syncro

It's a great product that allows us simple easy to use access to all of our endpoints. I really don't see where its less appropriate other than I would always like the price to be less.

Incentivized

The good is pretty good when it comes to Syncro. Window patching works well. They add features often. No hidden fees and good pricing. The bad, are inconvenient when it comes to Syncro but could be worse. Reporting does not look good. Support only through email. There are no forums or network scanning/SNMP

Incentivized

• Easy access to pc's and servers
• one pane of glass to our endpoints
• simple to use

Incentivized

• Decent UI
• Things generally work
• Not too expensive

Incentivized

• easier reporting
• more seemless access to our pc's

Incentivized

• Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
• Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
• Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial

Incentivized

very easy to use and does what it needs to do for us which is ease of use to get to all of our endpoints.

Incentivized

The overall value of Syncro is good due to cost of software and the things that it does do well. However, there are some limitations that will be frustrating and may require extra software or time to complete or format in other platforms. So, can cause some setbacks to some organizations but be work well for others, based on their needs

Incentivized

It was the productd of choice for us for last few years based on what it gives us and price point.

Incentivized

Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP

Incentivized

• easy to use
• one pane of glass dashboard
• reporting could be better

Incentivized

• Saved us hundreds of dollars switching from previous provider

Incentivized