SilkRoad Learning vs. Skilljar by Gainsight

GreenLight works well with tracking compliance training. During the selection process I would ask pointed questions about support. Our implementation went well (Dave M. did an excellent job) and the technical help is very good, however, it appears they are understaffed.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• GreenLight allows us to deliver training to employees based on the role they serve in the organization (nurses, physicians, clerical staff, etc.).
• GreenLight allows for customized reporting to meet the needs of various stakeholders.
• GreenLight allows us to deliver content to all employees for self-paced learning.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• The words that are used in GreenLight are ridiculous. I know they've said they will update this but it has yet to be done. Words like 'intervention' and 'stem' leave me scratching my head.
• The learning curve is HUGE. They have made strides in this area with an improved support site, but when you're first learning it, it feels like you're trying to climb Mt. Everest. This does speak to all the LMS offers, but I think some things take too many steps to accomplish.
• Training events are not instructor friendly. You can set them up and easily make them available for users to find, but something as small as the instructor being able to click a button and send an email to everyone that signed up should be in there. There's no function for contact.

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

The main reason we will renew is because, after this lengthy and expensive process, we have too much invested to change again in the near future.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

I have a better understanding of the system and so it is easier for me to use. The student side is very easy and simple for anyone to use.

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

There have been many times when the site was unavailable for a short time. Also, glitches and unexplained ed activity such as sending training notifications out to terminated employees.

Incentivized

It works well most of the time.

Incentivized

The questions regarding how to implement in the system are answered quickly and efficiently. If there is an issue with the technical side or integrations it takes forever to get results and after much escalating.

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

some are thorough and others are not. I like that they are available for review.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

In my opinion, no comparison. GreenLight is a much smoother platform, providing a more stable user experience, with less bugs, less software conflicts, and better support. I have developed and published dozens of eCourses on this platform, and it really shines. In addition, the suite of integrated products from SilkRoad Technologies (Red Carpet, Open Hire, and WingSpan) really impress when combined with the strength of GreenLight.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

The system went down/offline for 5 or 6 days in January. This is the month we have 3400 employees taking annual required training. It had several glitches afterwards that took months to correct.

Incentivized

• seems to have made sure that all out short term contract staff are more on the same level and can access various lists, documents they need from training in a way that fees up admin time.
• 100% of people interacted with it in someway, in the end no one had trouble understanding how it worked
• seemed to help with our duel learning delivery goals but too soon to tell just yet

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.