Shiftboard vs. WhenToWork

Shiftboard is very well suited for service industries—restaurants, hospitality, etc. In those workplaces, Shiftboard should have enough ability for customization, and its mobile accessibility should be advantageous. For TV and other production environments, particularly those with frequent schedule changes, Shiftboard does not work as well, as it requires too many clicks to change a schedule.

Incentivized

I find WhenToWork to be very well suited for a company such as ours with multiple locations and 24-hour operation.

With as many as 50 schedules to keep track of, it does an excellent job. The ability to combine individual schedules into a view as an entire department with varying schedules is also a plus.

Incentivized

• It shows the user exactly what time a meeting starts and ends.
• It shows the user exactly what time a break starts and ends.
• Searchable by group.

Incentivized

• Cost effective
• Efficient for users and manager interactions
• Solves the scheduling solution need
• Unique view for different roles

Incentivized

• Shiftboard can be difficult to navigate, and when an agent bookmarks the tool it stays on their schedule for that specific date, often causing confusion. For example, mine is stuck on January 27th, 2017.
• It's difficult to get to your specific schedule.
• The overview of schedules within one week is also very difficult to read.

Incentivized

• It would be a nice feature if WhenToWork could allow the user to build schedules from the Calendar View.
• Would love to see WhenToWork integrate with payroll programs, such as ADP, Paycom, Paychex, etc., so employees' schedules and hours worked would be synchronized.

Incentivized

I never sought out Shiftboard support.

Incentivized

I've never needed assistance.

Incentivized

We have not used another product like Shiftboard at our company.

Incentivized

WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.

Incentivized

• Lower overtime costs.
• The ability to access schedules remotely.
• More flexibility in the scheduling process.

Incentivized

• N/A. Not a manager, just a user.

Incentivized