Setmore vs. Engageware

As mentioned before, the price point of SetMore is better than many of its competitors. We pay $25/month for our whole team to use it, although I think they might be changing the price plans soon so we may have to reevaluate this factor later. I can't give it a 10 out of 10 review because we've just dealt with way too many calendar syncing errors and bugs in our time using it - and SetMore has been way too slow in actually fixing the issues. Customer service is always quick to respond in Chat, but it's a different story with how fast their developers can fix bugs and how much they choose to prioritize certain issues. For the most part, especially more recently, we've had a good experience with SetMore - and it makes appointment scheduling with our students easier. We're glad to use it and I would recommend it to others in education who support students doing 1 on 1 advising. Just except some bugs to come up now and then that may not get fixed immediately.

Incentivized

TimeTrade is a good fit for a team with regular hours and little schedule fluctuation, one type of role being hired at a time, a limited budget, excellent phone/communication skills to work with the customer service team effectively, and a very clear idea of exactly how the hiring process needs to be structured. Not recommended for teams with diverse appointment types/programs, complex/shifting schedules, and enough budget to afford a higher end product.

Incentivized

• Two Way Sync with Google Calendar
• Provides Stripe integration for Check Out and Pre-Pay, as needed, for scheduling.
• The mobile application provides anywhere access.
• SMS reminders are convenient for our clients.

Incentivized

• The customers really like that they can book time with our reps when it's convenient for both parties.
• TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.

Incentivized

• SetMore requires scheduling to buy a service
• SetMore requires a set time for each service
• SetMore requires an assigned resource per service

Incentivized

• I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time

Incentivized

I've used their online support, which has answered my questions for the most part. If I remember correctly, they were responsive when I emailed them as well.

Incentivized

Used those in previous jobs, however, comparing against SetMore. SetMore is more open to internal and external users that can take in place. With the others, many needed a VPN connection to use it. No capabilities for external users of the organization to access and schedule or check the availability of the internal resources. That being said, SetMore needs a facelift. It is a great tool but is getting aged. New freeware available, freemium tools for similar purposes getting out that can fill the gaps where SetMore is failing.

Incentivized

I haven't looked at any others recently, but plan to, so not sure what the latest features are on other systems.

Incentivized

• ROI-- Maximizing HR's time in not having to send out repetitive emails to book time with employees.
• More available to employees, making an open line of communication.
• Helped to keep track of on and off-boarding employees.
• Inter-company organization.

Incentivized

• TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.

Incentivized