Second Street vs. Wishpond Propel IQ

The variety of the premade Turnkeys are great for sourcing out an idea for almost every customer.

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It's a great platform if you're looking for something to run contests that provide leads and drive user engagement, but if they also incorporated social media management and scheduling, Wishpond would be a 10 by far. It's definitely worth looking into specifically for running contests throughout the year, for a wide variety of companies and industries.

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• The quarterly national contest are very easy to get started and put our own local spin on to drive more engagement.
• THe support that we get when we do run into issues is very helpful and knowledgeable
• The database of premade content is extensive and we can almost always find something close to what we were looking for.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Very small learning curve, thanks to wonderful real-time tutorials and help, and drag-and-drop editors.
• Easy to navigate - there are only 3 main sections of the site (content, lists, and emails).
• Excellent customer service. I've always gotten prompt answers to any questions I've had.

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Independently Invited by TrustRadius

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• when you are browsing thru the premade selections if you choose one it automatically puts it into your listing instead of giving you a choice.
• although each year it gets better we have trouble with the basket ball bracket and getting it set up

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• They added keywords to campaigns we'd specifically said not to.
• They should tweak campaigns with a 0.06 ROAS.
• They should provide the services that are promised.

Nice programming, mostly plug and play features make it easy to build whatever campaign you are trying to design

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Independently Invited by TrustRadius

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There is no support at Wishpond. I contacted my project manager's manager over a week ago without a reply. When I responded to the automated 'How is your experience' email saying how awful it was there was no follow-up. When I had trouble and had to escalate things it resulted in some new procedures being put in place that changed nothing and they never checked in to see if things were fixed.

each program has different special uses and aspects that make them stand apart

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We choose Wishpond as our first option since we were a startup e-commerce. Klaviyo was a little bit expensive for us and Wishpond really suits pretty well in our budget. Besides, if you don't have so many clients, at a first glance, there are a lot of features that would not be taken advantage of. That is why Wishpond was a better option when we started.

Incentivized

Independently Invited by TrustRadius

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• allows us to look more prevalent in the digital world with a lot of variety in tools we have access to
• easy to read reports with graphics lets us show the customer the win and show the demographic information when selected

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Independently Invited by TrustRadius

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• Negative google ROI.
• A few conversions in September on paid social then none - negative ROI.
• Between ad spend and Wishpond fees every month is negative ROI. Can’t wait until I can get out of this contract.
• Emails don’t perform as well as my own for open rates or clicks.