SAP Service Cloud vs. UseResponse

SAP Service Cloud

154 Reviews and Ratings

UseResponse

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Service Cloud	Score8.6 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A
UseResponse	Score5 out of 10	Mid-Size Companies (51-1,000 employees)	UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.	$39 per 2 agents/month

Pricing

SAP Service Cloud

UseResponse

No answers on this topic

Self-Hosted: $3200
includes one of the platforms, 5 support agents, announcements.
Basic: from $39
per 2 agents/month

Pricing Offerings
SAP Service Cloud	UseResponse
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	SAP Service Cloud	UseResponse
Considered Both Products	SAP No answer on this topic	UseResponse No answer on this topic
	Would buy again
	99% Would buy again 90 Answers	No answers on this topic
	Delivers good value for the price
	99% Delivers good value for the price 74 Answers	No answers on this topic
	Happy with the feature set
	95% Happy with the feature set 86 Answers	No answers on this topic
	Lived up to sales and marketing promises
	95% Lived up to sales and marketing promises 58 Answers	No answers on this topic
	Implementation went as expected
96% Implementation went as expected 76 Answers	No answers on this topic

User Ratings
	SAP Service Cloud	UseResponse
Likelihood to Recommend	8.7 (83 ratings)	- (0 ratings)
Likelihood to Renew	8.2 (2 ratings)	- (0 ratings)
Support Rating	5.5 (1 ratings)	- (0 ratings)
Ease of integration	8.2 (52 ratings)	- (0 ratings)

User Testimonials
	SAP Service Cloud	UseResponse
Likelihood to Recommend	SAP No answers on this topic	UseResponse No answers on this topic
Pros	SAP No answers on this topic	UseResponse No answers on this topic
Cons	SAP No answers on this topic	UseResponse No answers on this topic
Likelihood to Renew	SAP No answers on this topic	UseResponse No answers on this topic
Support Rating	SAP I have found that sometimes issues reported to the SAP takes more time also they lack system support with respect to the priority . Also we don't see RCA for the issues raised. Also turn around time for the issues is not fixed as the support is global sometimes the issues float here and there. Incentivized Vishal kanwar Deputy Manager Read full review	UseResponse No answers on this topic
Alternatives Considered	SAP Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was the reason for choosing SAP Service Cloud. Incentivized Kirsten Cornell Senior Communications Specialist Read full review	UseResponse No answers on this topic
Return on Investment	SAP No answers on this topic	UseResponse No answers on this topic
ScreenShots	SAP Service Cloud Screenshots	UseResponse Screenshots