| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | Chose SAP Service Cloud Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud After analyzing several business intelligence solutions, we conclude that SAP Service Cloud is the winner. Our analysts can predict potential defaults with unprecedented accuracy, so there is a proactive approach to financial risk management. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud Since we already had SAP Sales Cloud V1, it was logical for us to enable service capabilities in the same tenant. (no additional effort for the integration and change management for the users). Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud During evaluation , we found sap service cloud is better in all aspects especially ease to use. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud We selected it for the promise of ease integration. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SAP Service Cloud Salesforce has many integrations available, but configuring and setting them up can be difficult and necessitate development experience. While SAP Service Cloud integrates well with ease and without any difficulties. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
99% Would buy again 90 Answers | |
| Delivers good value for the price | |
99% Delivers good value for the price 74 Answers | |
| Happy with the feature set | |
95% Happy with the feature set 86 Answers | |
| Lived up to sales and marketing promises | |
95% Lived up to sales and marketing promises 58 Answers | |
| Implementation went as expected | |
96% Implementation went as expected 76 Answers | |
| SAP Service Cloud | |
|---|---|
| Small Businesses |  Simplify360 Score7.8 out of 10 |
| Medium-sized Companies |  Braze Score8.9 out of 10 |
| Enterprises |  Adobe Journey Optimizer Score7.6 out of 10 |
| All Alternatives | View all alternatives |
| SAP Service Cloud | |
|---|---|
| Likelihood to Recommend | 8.7 |
| Likelihood to Renew | 8.2 |
| Support Rating | 5.5 |
| Ease of integration | 8.1 |
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| ScreenShots | SAP Service Cloud Screenshots   |
