SAP Field Service Management vs. Simpro

It's good for small service jobs

Incentivized

Simpro is well suited for job and team management, tracking inventory and the workflow is very logical. The mobile app for our field technicians works very well to clock on and off and then being in a position to report to a customer based on factual information has made invoicing a breeze! Reporting can be a bit frustrating especially on materials used on different cost centre numbers as you can only specify a job number, but not a cost centre number.

Incentivized

• User friendly
• Good integration with c4c and s4
• Easy configuration

Incentivized

• Billing: straight from a closed, complete job. Carries overall equipment, hours, takes one click to bill.
• simPRO retains notes on all emails; notes can be entered by anyone to track communication with clients.

Incentivized

• Configuration steps are sometimes not clear
• Official Help Portal for FSM should be more detailed

Incentivized

• Converting quotes into projects.
• Managing a project in an easy way and managing the labour for a job.
• having the flexibility to manage labour days and not in just hours.

Incentivized

Nothing we could not fulfill of business requirements

Incentivized

As mentioned before, materials reporting could use some work as one cannot report by cost centre number, only by job number. It makes it difficult with large jobs with multiple cost centre numbers to easily extract information for reporting. Other than that the system is user friendly and easy to understand.

Incentivized

It is a great option for solar project management. It needs some improvements for real-time one-page reports, inventory management, scheduling and custom views. I believe these will come because they listen to their customers. I would also like to see some better training and not be expected to pay out of pocket for it.

Incentivized

Motorcentral, a software that is part of Trade Me and helps car dealer to manage their stock. Based on my experience, simPRO has way more features and better customer service. Motorcentral doesn't have help to keep most tasks under one system, the only real advantage is that they integrate with the car dealer website so that the stock is always up to date.

Incentivized

• Better usability for dispatchers and technicians
• Faster and more clear service for Customers
• Increase in revenue from Service

Incentivized

• Increased team collaboration.
• Increased inventory awareness.
• Decreased down time between jobs.

Incentivized