TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Field Service Management

    Score9.5 out of 10
    N/ABased on Coresystems' field service management software acquired by SAP in 2018, SAP Field Service Management provides a cloud-based / SaaS digital field service management solution that supports front- and back-office processes, and enables team collaboration while keeping customers informed. It supports real-time scheduling, dispatch, and job tracking and workers in real time, assisted by AI and presented as a Gantt chart or in map view.N/A
    Pricing
    SAP Field Service Management
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Field Service Management
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Best Alternatives
    SAP Field Service Management
    Small Businesses
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    Enterprises
    No answers on this topic
    All AlternativesView all alternatives
    User Testimonials
    SAP Field Service Management
    Likelihood to Recommend
    SAP
    It's good for small service jobs
    Incentivized
    Read full review
    Pros
    SAP
    • Very good mobile application
    • Advanced technician assignment options
    • AI capabilities
    • Nice development options (business rules)
    Incentivized
    Read full review
    Cons
    SAP
    • Integration with concur would be nice
    • Integration of ad hoc invoices into the accounts payables
    Incentivized
    Read full review
    Usability
    SAP
    SAP Field Service Management has definitely very nice interface and mobile application. Also thanks to advanced business rules we can automate a lot of processes and many AI functionalities can be used to help dispatchers, technicians and service team in their work. It also has strong integration capabilities (using e.g. SAP CPI or Proaxia Connector).
    Incentivized
    Read full review
    Return on Investment
    SAP
    • We have digitalized and standardized the process
    Incentivized
    Read full review
    ScreenShots