TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Commerce Cloud

    Score7.9 out of 10
    N/ASAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A

    Zoho Commerce

    Score8.3 out of 10
    N/AZoho Commerce is a global e-commerce platform assisting merchants in over 30+ countries. Along with building an online store, it helps sellers to accept orders, track inventory, process payments, manage shipping, and market the brand without needing any coding knowledge.

    $22

    per month Billed Annually

    Pricing
    SAP Commerce CloudZoho Commerce
    Editions & Modules
    No answers on this topic
    Commerce Starter
    $22
    per month Billed Annually
    Professional
    $60
    per month Paid Annually
    Advanced
    $140
    per month Paid Annually
    Offerings
    Pricing Offerings
    SAP Commerce CloudZoho Commerce
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsZoho Commerce offers a free trial for 30 days, after which the software is available across 3 pricing tiers with competitive plans fitting every need, budget & scale-up requirements of budding entrepreneurs, ecommerce startups, small, and mid-sized businesses. Pricing details are outlined below: - Commerce Starter: $22/month (billed annually), $27/month (billed monthly), for 2,000 customer accounts & 2,000 products. - Commerce Pro: $60/month (billed annually), $75/month (billed monthly), for unmetered customer accounts & 10,000 products. - Commerce Advanced: $140/month (billed annually), $175/month (billed monthly), for unmetered customer accounts & 50,000 products.
    More Pricing Information
    Community Pulse
    SAP Commerce CloudZoho Commerce
    Considered Both Products
    SAP
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    67 Answers
    No answers on this topic
    Delivers good value for the price
    91%
    Delivers good value for the price
    58 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    67 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    47 Answers
    No answers on this topic
    Implementation went as expected
    90%
    Implementation went as expected
    53 Answers
    No answers on this topic
    Features
    SAP Commerce CloudZoho Commerce
    Online Storefront
    Comparison of Online Storefront features of SAP Commerce Cloud and Zoho Commerce
    Feature
    SAP Commerce Cloud
    7.9
    79 Ratings
    1% above category average
    Zoho Commerce
    -
    Ratings
    Product catalog & listings8.375 Ratings00 Ratings
    Product management7.875 Ratings00 Ratings
    Bulk product upload7.572 Ratings00 Ratings
    Branding8.569 Ratings00 Ratings
    Mobile storefront7.469 Ratings00 Ratings
    Product variations7.669 Ratings00 Ratings
    Website integration7.774 Ratings00 Ratings
    Visual customization8.470 Ratings00 Ratings
    CMS7.871 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of SAP Commerce Cloud and Zoho Commerce
    Feature
    SAP Commerce Cloud
    8.2
    71 Ratings
    7% above category average
    Zoho Commerce
    -
    Ratings
    Abandoned cart recovery8.014 Ratings00 Ratings
    Checkout user experience8.370 Ratings00 Ratings
    Online Payment System
    Comparison of Online Payment System features of SAP Commerce Cloud and Zoho Commerce
    Feature
    SAP Commerce Cloud
    7.1
    62 Ratings
    16% below category average
    Zoho Commerce
    -
    Ratings
    eCommerce security7.162 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of SAP Commerce Cloud and Zoho Commerce
    Feature
    SAP Commerce Cloud
    7.5
    71 Ratings
    3% below category average
    Zoho Commerce
    -
    Ratings
    Promotions & discounts7.770 Ratings00 Ratings
    Personalized recommendations7.263 Ratings00 Ratings
    SEO7.561 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of SAP Commerce Cloud and Zoho Commerce
    Feature
    SAP Commerce Cloud
    8.1
    72 Ratings
    1% above category average
    Zoho Commerce
    -
    Ratings
    Multi-site management8.267 Ratings00 Ratings
    Order processing8.269 Ratings00 Ratings
    Inventory management8.264 Ratings00 Ratings
    Shipping8.564 Ratings00 Ratings
    Custom functionality7.668 Ratings00 Ratings
    User Ratings
    SAP Commerce CloudZoho Commerce
    Likelihood to Recommend
    8.3
    (81 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.1
    (14 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.6
    (48 ratings)
    -
    (0 ratings)
    Product Scalability
    9.6
    (48 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Commerce CloudZoho Commerce
    Likelihood to Recommend
    SAP
    No answers on this topic
    Zoho
    No answers on this topic
    Pros
    SAP
    No answers on this topic
    Zoho
    No answers on this topic
    Cons
    SAP
    • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
    • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Likelihood to Renew
    SAP
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Read full review
    Zoho
    No answers on this topic
    Usability
    SAP
    More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    SAP
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    SAP
    Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    SAP
    SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Scalability
    SAP
    No answers on this topic
    Zoho
    No answers on this topic
    Return on Investment
    SAP
    No answers on this topic
    Zoho
    No answers on this topic
    ScreenShots

    SAP Commerce Cloud Screenshots

    Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

    Zoho Commerce Screenshots

    Product screenshot