Sangoma Communications Platform vs. Zoom Phone

We can even use the switchboard option if we are completely online and not using the phone. We can transfer calls by using the online switchboard as well as see who is on the phone or not at that time.

Incentivized

I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices

Incentivized

• Allows us to forward phones internally or externally.
• Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.

Incentivized

• Transcribes voicemails. Great for those verbose folks that leave long voicemails.
• Loud and clear volume quality! Great in a busy office with lots of people talking.
• Easy to keep track of who has called me. Has Caller ID which is helpful.

Incentivized

• I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
• I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
• I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.

• We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
• It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.

Incentivized

Integrated into our network. System wide access. Staff are comfortable with the product

Incentivized

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.

Incentivized

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Incentivized

I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.

Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app.

Incentivized

• Our in house system has allowed us to grow as our needs have grown. It takes no time to turn up a new phone and get a fresh employee taking calls, and saves us a call to an outside consultant every time we want to make a change to the phone system.
• Previously a receptionist's time would be utilized for directing incoming calls to their destinations, demanding the need for multiple staff member to handle call volumes. With Digium Switchvox we were able to implement a few Interactive Voice Response menus so callers could reach their intended destination without the need for human intervention, allowing us to better utilize the time of our employees.
• Thanks to installing our own system, and enjoying it so much, we were able to take that knowledge and return it back to the company selling, installing, and maintaining Digium Switchvox systems.

• Zoom Workplace has had a positive effect on out business by combining meetings and phones in one place.
• The collaboration has been better with our staff being hybrid.
• The Zoom Workplace platform has been more that I expected to pay, but the customer service is outstanding.

Incentivized