Glia vs. Samesurf

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Glia
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers -…N/A
Samesurf
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
Samesurf provides co-browsing - a real time visual engagement technology that’s specifically designed for sales, support and instant collaboration. Protected by a patent portfolio that dates back to 2010, the Samesurf platform enables multiple remote users to interact with one another on any form of content without installs or coding from any device, app or browser. Samesurf also integrates features like HD video chat, in-page control passing, live messaging, enterprise grade…
$9.99
Per Month Per User
Pricing
GliaSamesurf
Editions & Modules
No answers on this topic
SameSurf
$9.99
Per Month Per User
Offerings
Pricing Offerings
GliaSamesurf
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GliaSamesurf
Best Alternatives
GliaSamesurf
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.1 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
JioMeet
JioMeet
Score 10.0 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Webex Meetings
Webex Meetings
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GliaSamesurf
Likelihood to Recommend
8.2
(2 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
GliaSamesurf
Likelihood to Recommend
Glia
It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
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Samesurf
No answers on this topic
Pros
Glia
  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
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Samesurf
No answers on this topic
Cons
Glia
  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
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Samesurf
No answers on this topic
Support Rating
Glia
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
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Samesurf
No answers on this topic
Alternatives Considered
Glia
The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
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Samesurf
No answers on this topic
Return on Investment
Glia
  • We have seen NPS results increase since using SaleMove
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Samesurf
No answers on this topic
ScreenShots

Glia Screenshots

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