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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Starter

    Score8.9 out of 10
    Small Businesses (1-50 employees)
    Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.

    $35

    per month per user

    Vtiger

    Score8.2 out of 10
    N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    Salesforce StarterVtiger
    Editions & Modules
    No answers on this topic
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    Salesforce StarterVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Community Pulse
    Salesforce StarterVtiger
    Considered Both Products
    Salesforce
    No answer on this topic
    Vtiger
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    4 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    No answers on this topic
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    No answers on this topic
    Features
    Salesforce StarterVtiger
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    9.0
    5 Ratings
    15% above category average
    Vtiger
    10.0
    8 Ratings
    26% above category average
    Customer data management / contact management9.05 Ratings10.08 Ratings
    Territory management8.65 Ratings00 Ratings
    Opportunity management9.05 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.05 Ratings10.08 Ratings
    Quote & order management9.04 Ratings10.06 Ratings
    Interaction tracking7.85 Ratings10.06 Ratings
    Channel / partner relationship management9.44 Ratings00 Ratings
    Workflow management00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    8.7
    5 Ratings
    14% above category average
    Vtiger
    10.0
    6 Ratings
    28% above category average
    Lead management8.75 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    8.8
    4 Ratings
    15% above category average
    Vtiger
    10.0
    8 Ratings
    27% above category average
    Task management9.04 Ratings10.06 Ratings
    Billing and invoicing management8.04 Ratings10.07 Ratings
    Reporting9.44 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    9.0
    4 Ratings
    17% above category average
    Vtiger
    9.7
    7 Ratings
    25% above category average
    Forecasting9.04 Ratings10.06 Ratings
    Pipeline visualization8.64 Ratings10.06 Ratings
    Customizable reports9.44 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    8.8
    5 Ratings
    16% above category average
    Vtiger
    9.3
    8 Ratings
    22% above category average
    Custom fields9.45 Ratings9.08 Ratings
    Custom objects9.44 Ratings10.07 Ratings
    Scripting environment7.84 Ratings00 Ratings
    API for custom integration8.84 Ratings9.06 Ratings
    Security
    Comparison of Security features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    9.4
    5 Ratings
    12% above category average
    Vtiger
    9.0
    8 Ratings
    8% above category average
    Single sign-on capability9.45 Ratings00 Ratings
    Role-based user permissions9.45 Ratings9.08 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    8.2
    4 Ratings
    11% above category average
    Vtiger
    10.0
    5 Ratings
    31% above category average
    Social engagement8.24 Ratings10.05 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    8.4
    4 Ratings
    14% above category average
    Vtiger
    -
    Ratings
    Marketing automation8.64 Ratings00 Ratings
    Compensation management8.24 Ratings00 Ratings
    Platform
    Comparison of Platform features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    8.6
    5 Ratings
    16% above category average
    Vtiger
    5.0
    5 Ratings
    38% below category average
    Mobile access8.65 Ratings5.05 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Starter and Vtiger
    Feature
    Salesforce Starter
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    23% above category average
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Best Alternatives
    Salesforce StarterVtiger
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce StarterVtiger
    Likelihood to Recommend
    9.0
    (5 ratings)
    10.0
    (8 ratings)
    Usability
    9.4
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Salesforce StarterVtiger
    Likelihood to Recommend
    Salesforce
    If you own a business that has complex selling processes or requires integrations with 3rd party tools/systems, you should look at Professional, Enterprise, or Unlimited editions. Salesforce operates very well across pretty much every industry, but not all sales, marketing, and operational processes are created equal. If your marketing process requires a long list of sendable contacts then I would recommend adding on Pardot or Hubspot. Always start small and scale up, to avoid boxing yourself in down the road.
    Incentivized
    Read full review
    Vtiger
    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Tracking phone calls is extremely easy when using the app on the iphone. After a phone call is complete it prompts the user to enter in call details.
    • SalesforceIQ also automatically logs emails for us. This has saved us time from entering in information manually.
    • SalesforceIQ was easy to set up and allowed us customization for fields that were relevant to our business.
    Incentivized
    Read full review
    Vtiger
    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Incentivized
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    Cons
    Salesforce
    • Table views can be sorted by column. Filters can be applied, but only to one column. Multi-column filtering like Excel allows would be extremely useful and a big improvement.
    • The ability to quick copy data in a table view would also be helpful, like (ctrl ') in excel.
    Incentivized
    Read full review
    Vtiger
    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Incentivized
    Read full review
    Usability
    Salesforce
    The system is very user-friendly on a desktop but lacks mobile friendliness. The Customer relationship manager disappears after the deal is signed. We struggled to get the system in a usable format, which was not cost-effective. The CRM system on desktop was great but way more complicated than it should be.
    Incentivized
    Read full review
    Vtiger
    In the Last versions they have done a strong effort in creating a powerful data screen. Inside the screen you have access to signing, communications with multiple tools integration and connections with all modules related. With a single view you have all control over your data relations. It is similar to a control managing.
    Incentivized
    Read full review
    Support Rating
    Salesforce
    No answers on this topic
    Vtiger
    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Incentivized
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    Alternatives Considered
    Salesforce
    more expensive but as an industry leader and go, the learning curve pays for itself in ROI in lost time in onboarding
    Incentivized
    Read full review
    Vtiger
    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Incentivized
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    Return on Investment
    Salesforce
    • It made the job more efficient for staff so they can spend time doing other tasks rather than configuring and maintaining Salesforce Starter.
    Incentivized
    Read full review
    Vtiger
    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Incentivized
    Read full review
    ScreenShots

    Salesforce Starter Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot

    Vtiger Screenshots

    Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger