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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CaptivateIQ

    Score8 out of 10
    N/ACaptivateIQ in San Francisco offers their flagship sales commission management product designed to enable companies to manage and tailor mission critical sales incentive compensation programs for their workforce.N/A

    Salesforce Spiff

    Score8.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    Salesforce Spiff is a commission software that combines the familiarity of a spreadsheet with automation at scale. It is designed to streamline workflows, enable easier communication, and instill a high level of trust across all stakeholders.

    $900

    per year per user

    Pricing
    CaptivateIQSalesforce Spiff
    Editions & Modules
    No answers on this topic
    Spiff
    $75
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    CaptivateIQSalesforce Spiff
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    CaptivateIQSalesforce Spiff
    Considered Both Products
    CaptivateIQ
    Chose CaptivateIQ
    Everyone is very similar, at the end of the day for us was the local partners who assisted with the implementation
    Incentivized
    Chose CaptivateIQ
    Spiff is super sleek and a top contender, honestly, though the price point difference between Captivate and Spiff took Spiff off the table quickly for us. Sales Cookie: we used it for a bit as Captivate didn't have a Hubspot integration, but we quickly outgrew the software and …
    Incentivized
    Chose CaptivateIQ
    We didn't like the sales process, that was mainly the issue.
    Incentivized
    Chose CaptivateIQ
    CaptivateIQ is way better
    Incentivized
    Chose CaptivateIQ
    Spiff is supposed to be similar. i chose Captivate because of several reasons:
    1-Pricing was much cheaper.
    2-it looked a bit easier to implement back then to me
    Incentivized
    Chose CaptivateIQ
    Haven't used it
    Incentivized
    Chose CaptivateIQ
    The UI of Xactly is very confusing and has too many clicks. Spiff has a nice UI, but making agile adjustments is cumbersome, as well as the reporting was very basic.
    Incentivized
    Chose CaptivateIQ
    I have used Spiff in the past and it works, but there are a few additional hoops to jump through to set up an individual dashboard. I prefer the clear dashboard and displays from CaptivateIQ.
    Incentivized
    Chose CaptivateIQ
    We reviewed and demoed other vendors and CIQ was the best fit for our company. They really stood out against the other platforms.
    Incentivized
    Chose CaptivateIQ
    We were previously using Spiff for our commission calculation, but it required much more time for implementation, handled exceptions much more poorly, and overall needed more hands-on support from us than we wanted. The design of dashboards and team structures is also much …
    Incentivized
    Chose CaptivateIQ
    CaptivateIQ hand down is more robust in its approach and flexibility. The system provides a simple process flow which is adjustable without any complex or multi tier approach. CaptivateIQ gives the admin/owner complete control of the system with extreme customer support. The …
    Incentivized
    Chose CaptivateIQ
    We have one experienced user in our organization. Based on his experience in the previous company, he recommended the team implement CaptivateIQ as our commission calculation platform. After the first meeting with the CaptivateIQ team, we felt that the key features that …
    Incentivized
    Chose CaptivateIQ
    Big evaluation completed at the time of signing. Pricing was a leading factor.
    Incentivized
    Chose CaptivateIQ
    This is much more robust and intuitive than Spiff. Spiff was also a great tool but the deeper and more focused features make CaptivateIQ a superior solution for a growing sales org.
    Incentivized
    Chose CaptivateIQ
    I was not in the selection process, but CaptivateIQ is much simpler to use than Spiff. The tool is more intuitive to use and I don't have to spend as much time looking for commission details.
    Incentivized
    Chose CaptivateIQ
    Spiff updated faster when it worked but most of the time Spiff didn't update or work at all
    Incentivized
    Chose CaptivateIQ
    Both seem to solve the same problem and have not had issues with either.
    Incentivized
    Salesforce
    Chose Salesforce Spiff
    CaptivateIQ can handle more complexity. It just wasn't user-friendly to the reps; that's its biggest downfall.
    Incentivized
    Chose Salesforce Spiff
    CaptivateIQ failed to show the depth of details I can get with Spiff. Spiff is much easier to navigate and overall is a more effective tool to forecast and visually much more pleasing.
    Incentivized
    Chose Salesforce Spiff
    The administrative burden is substantially lower in Spiff than with CaptivateIQ (we're actually using the two concurrently), resulting in fewer administrative errors in Spiff commissions and way less time managing commissions in Spiff.
    Incentivized
    Chose Salesforce Spiff
    Personally, I didn't make the decision to use Spiff at my current org, that is just the system they use across the entire company. I have used CaptivateIQ at a previous company. I will say that between the two tools, I prefer using Spiff. I feel the overall setup and modeling …
    Incentivized
    Chose Salesforce Spiff
    Better usability
    Incentivized
    Chose Salesforce Spiff
    The team at Spiff made it easy to choose their platform, they were extremely diligent and made the process seamless. They had worked with us on pricing and we were extremely satisfied with the end result. The user interface and simplicity was also a driving factor in choosing …
    Incentivized
    Chose Salesforce Spiff
    I like both, actually. For a rep, both were easy to use.
    Incentivized
    Chose Salesforce Spiff
    Spiff was the most user-friendly of all the systems evaluated and had some built-in features not ready yet in other platforms (like ASC 606 Reporting). Spiff also had a great sales process and has offered incredible support throughout implementation and use.
    Incentivized
    Chose Salesforce Spiff
    Easier to use, better integrations
    Incentivized
    Chose Salesforce Spiff
    I liked the level of service spiff provided, as well as the option to not use a spreadsheet oriented interface. QuotaPath and captivate were both reasonably compelling. Xactly seemed terrible for SMB companies, their pitch was basically that you could buy a base model and …
    Incentivized
    Chose Salesforce Spiff
    Spiff had the best customer support
    Incentivized
    Chose Salesforce Spiff
    Spiff is a great tool and is similar in a lot of ways, but its simplicity of use is what I prefer. Spiff makes it easy for salespeople to navigate, and easy integration and interface tools make it easy for the various sales teams to get what they need out of the same software.
    Incentivized
    Key User Insights
    Would buy again
    99%
    Would buy again
    350 Answers
    97%
    Would buy again
    226 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    236 Answers
    99%
    Delivers good value for the price
    125 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    350 Answers
    97%
    Happy with the feature set
    225 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    206 Answers
    99%
    Lived up to sales and marketing promises
    109 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    175 Answers
    95%
    Implementation went as expected
    96 Answers
    Features
    CaptivateIQSalesforce Spiff
    Sales ICM
    Comparison of Sales ICM features of CaptivateIQ and Salesforce Spiff
    Feature
    CaptivateIQ
    8.2
    337 Ratings
    10% above category average
    Salesforce Spiff
    7.6
    212 Ratings
    2% above category average
    Sales compensation plan creation8.4271 Ratings7.8163 Ratings
    Complex sales crediting8.5245 Ratings5.9146 Ratings
    Sales compensation process automation9.1312 Ratings8.5191 Ratings
    Incentive auditing/regulation compliance8.1211 Ratings7.3121 Ratings
    Sales compensation dashboards & forecasting8.2281 Ratings7.8186 Ratings
    Incentive modeling8.2207 Ratings8.3132 Ratings
    Agile incentive strategy8.1176 Ratings8.0112 Ratings
    ICM mobile visibility6.6166 Ratings7.4108 Ratings
    User Ratings
    CaptivateIQSalesforce Spiff
    Likelihood to Recommend
    9.1
    (353 ratings)
    8.5
    (228 ratings)
    Likelihood to Renew
    9.1
    (6 ratings)
    8.1
    (8 ratings)
    Usability
    9.0
    (15 ratings)
    8.3
    (217 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (4 ratings)
    Support Rating
    9.0
    (53 ratings)
    4.5
    (6 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    7.8
    (5 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.8
    (4 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    9.1
    (2 ratings)
    User Testimonials
    CaptivateIQSalesforce Spiff
    Likelihood to Recommend
    CaptivateIQ
    In terms of setting up special incentive programs, it might be better to have those paid out directly. Sometimes the system needs to be manually updated if for say a special service is sold to a pre-existing company. On our end we have to create "new customers" to reflect these new structures of incentives. It still works on CIQ, but it would be helpful for something on the site to allow us to modify this directly.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Pros
    CaptivateIQ
    No answers on this topic
    Salesforce
    No answers on this topic
    Cons
    CaptivateIQ
    No answers on this topic
    Salesforce
    • Although reporting has been improved, it's an area that I feel could use more development (which they are doing).
    • Exports are good but to make them great, being able to customize the formatting and data that shows and which data doesn't show would be a great improvement.
    • The backend can be somewhat confusing with statements and obligations and which should be used when and so on, just as one example. With that being said they are very willing to teach and also just do the updates for you if needed, but if it was a little more intuitive without that help would make it better.
    Incentivized
    Read full review
    Likelihood to Renew
    CaptivateIQ
    It fits our need and allows a lot of piece of mind. It has a lot of features we like and they keep innovativing and adding to it.
    Incentivized
    Read full review
    Salesforce
    I enjoy using it and it is easy to see where you stand, the issue is still no live tracking, or at the very least, twice daily updates. You have the update in the morning, but I would like to see where I stand at the end of the day as well
    Incentivized
    Read full review
    Usability
    CaptivateIQ
    No answers on this topic
    Salesforce
    No answers on this topic
    Reliability and Availability
    CaptivateIQ
    No answers on this topic
    Salesforce
    No answers on this topic
    Performance
    CaptivateIQ
    No answers on this topic
    Salesforce
    No answers on this topic
    Support Rating
    CaptivateIQ
    We used support during our initial setup regarding statment errors. They were quick and concise to respond and help us solve our issues regarding this. They also directed us to the office hours that enabled us to learn of new features and upcoming announcements.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Online Training
    CaptivateIQ
    No answers on this topic
    Salesforce
    No answers on this topic
    Implementation Rating
    CaptivateIQ
    No answers on this topic
    Salesforce
    No answers on this topic
    Alternatives Considered
    CaptivateIQ
    Spiff is super sleek and a top contender, honestly, though the price point difference between Captivate and Spiff took Spiff off the table quickly for us. Sales Cookie: we used it for a bit as Captivate didn't have a Hubspot integration, but we quickly outgrew the software and needed a more complex solution. Xactly just doesn't have a great user experience and level of customization needed for our plans. All of this to say, Captivate absolutely wins every time on value for cost and functionality compared to other solutions we have vetted.
    Incentivized
    Read full review
    Salesforce
    It is a night and day difference between Sheets and Excel. The fact that it is integrated with Salesforce and calculates commission as you close deals make it super transparent and efficient when it comes to tracking your performance and commission. Spiff takes the manual work out of the equation. Reduces human error and increases collaboration.
    Incentivized
    Read full review
    Scalability
    CaptivateIQ
    No answers on this topic
    Salesforce
    No answers on this topic
    Return on Investment
    CaptivateIQ
    • As a sales representative in this 700+ employee company, I couldn't tell you the ROI.
    • I will say it probably saves me an hour a month compared to traditional compensation reviews/approvals (think about PER representative)
    • There was an increase in sales representative satisfaction with commission tracking.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    ScreenShots

    CaptivateIQ Screenshots

    Screenshot of Automatically syncs commission data to power commission reports in real-time across every team. Data sources can be integrated directly into the commission system.Screenshot of Customized user access and visibility into commission plans and data to meet security and compliance requirements.Screenshot of The Approvals workflow, where reps and managers can ensure every payout is correct before it’s distributed.Screenshot of Displays for business performance by team, comp plan, territory, or any other metric to make data-driven decisions.Screenshot of The reps' view into earnings, with a homepage and customizable commissions statements that outline how much they've earned, details by deal, and future earning potential to keep them motivated.

    Salesforce Spiff Screenshots

    Screenshot of real-time commission statements.Screenshot of customized plans in Spiff's Designer tool.Screenshot of the Spiff experience within Salesforce.Screenshot of multi-step approval workflows to expedite statements getting approved and finalized for payroll.Screenshot of Commission Estimator for improved visibility and behavior for sellers and managers, which in turn, drives more revenue.Screenshot of With Spiff’s Mobile App you can understand how much you are making, how much you have the potential to earn, and progress toward goals, from anywhere!