Salesforce Service Cloud vs. UseResponse
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
 UseResponse | Score5 out of 10 | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Salesforce Service Cloud | UseResponse | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
88% Would buy again 36 Answers | No answers on this topic | |
| Delivers good value for the price | ||
82% Delivers good value for the price 28 Answers | No answers on this topic | |
| Happy with the feature set | ||
90% Happy with the feature set 37 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
81% Lived up to sales and marketing promises 21 Answers | No answers on this topic | |
| Implementation went as expected | ||
83% Implementation went as expected 24 Answers | No answers on this topic | |
| Salesforce Service Cloud | UseResponse | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Salesforce Service Cloud | UseResponse | |
|---|---|---|
| Likelihood to Recommend | 8.3 | - |
| Likelihood to Renew | 6.2 | - |
| Usability | 8.0 | - |
| Availability | 9.5 | - |
| Performance | 8.6 | - |
| Support Rating | 7.0 | - |
| In-Person Training | 10.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 7.0 | - |
| Ease of integration | 5.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |
| Salesforce Service Cloud | UseResponse | |
|---|---|---|
| Likelihood to Recommend |
| No answers on this topic |
| Pros | No answers on this topic | No answers on this topic |
| Cons |
| No answers on this topic |
| Likelihood to Renew | No answers on this topic | No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Reliability and Availability | No answers on this topic | No answers on this topic |
| Performance | No answers on this topic | No answers on this topic |
| Support Rating | No answers on this topic | No answers on this topic |
| In-Person Training | No answers on this topic | No answers on this topic |
| Online Training | No answers on this topic | No answers on this topic |
| Implementation Rating | No answers on this topic | No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Scalability | No answers on this topic | No answers on this topic |
| Return on Investment |
| No answers on this topic |
| ScreenShots | Salesforce Service Cloud Screenshots   | UseResponse Screenshots      |
