TrustRadius

Salesforce Employee Service Management vs. Zywave Wrap360

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Employee Service Management
Score 8.6 out of 10
N/A
A solution that gives employees self-service so they can take action, get support on any channel, and find resources from one central place. For HR teams, streamline employee support and processes with HR case management.N/A
Wrap360
Score 0.0 out of 10
N/A
Zywave headquartered in Milwaukee offers Wrap360, an interactive, online wrap SPD and wrap plan document generator. Wrap360 is maintained by experienced attorneys and a major ERISA law firm to ensure accurate information.N/A
Pricing
Salesforce Employee Service ManagementZywave Wrap360
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Employee Service ManagementWrap360
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Salesforce Employee Service ManagementZywave Wrap360
Best Alternatives
Salesforce Employee Service ManagementZywave Wrap360
Small Businesses
Zoho People
Zoho People
Score 8.4 out of 10
Zoho People
Zoho People
Score 8.4 out of 10
Medium-sized Companies
Zoho People
Zoho People
Score 8.4 out of 10
Zoho People
Zoho People
Score 8.4 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Employee Service ManagementZywave Wrap360
Likelihood to Recommend
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Salesforce Employee Service ManagementZywave Wrap360
Likelihood to Recommend
It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
No answers on this topic
Pros
  • Good interface
  • Simple and concise
  • User-friendly
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
No answers on this topic
Cons
  • The change requests page could be better
  • The process for the incident lifecycle could be a little simpler
  • Search options could be improved a bit
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
No answers on this topic
Alternatives Considered
It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
No answers on this topic
Return on Investment
  • Reduces time to resolve incidents
  • Enables to get a good overview of the change
  • Improves employee involvement and productivity
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
No answers on this topic
ScreenShots