Salesforce Employee Service Management vs. Vault Verify

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

I think it is well suited for the request types we get and our experience with VV has been seamless.

• Good interface
• Simple and concise
• User-friendly

Incentivized

• Took a large amount of manual work off of our plates
• Quick turn around for requests
• Accurate information provided - took the human error part out

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

• We get various requests for employment verification letters from current employees. It would be nice to have a feature within vault verify that could house various letter templates and allow us to direct all our employees there. Rather than creating a letter inhouse.

Vault Verify has been the best company to work with. The implementation was so easy, quick, and smooth, the customer service is beyond that of other HRIS systems, and the level of trust with I have for Vault Verify to handle our verifications of employment are beyond what my expectations were. All of this and we get money back for every verification that is comppleted was almost too good to be true, but it is true! I recommend this company to everyone who asks! I work with a lot of vendors and they are by far the best

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

Our company previously used Equifax. We had issues with customer service and overall performance. Vault Verify was a game-changer for us.

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized

• It has saved us multiple hours of work per week.
• It gives our employees immediate access to the VOEs they need.
• It has paid us instead of having us pay them.