Salesforce Education Cloud vs. Tyler SIS

It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.

Incentivized

When it comes to tracking grades and attendance or even just entering grades and attendance, this has been the best system I have used in fifteen years in education. The administrative side has many features and tools that allow us as a school or district to identify students that would benefit from specific interventions. Overall, it has been a great product for us. I am not aware of any scenarios where Tyler SIS is less appropriate than other products.

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• Great for Missouri
• IEPs
• Easy to use

Incentivized

• It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
• Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
• Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.

Incentivized

• Need for labels of all of the navigation pictures. It is difficult for me to know what button I am clicking into if I haven't accessed that part of the software in a while.
• It would be nice to have a tutorial to know how to navigate the software better. It can be difficult to navigate at the beginning.
• Remove the "BULLETIN" section.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy

Incentivized

Everything about Tyler SIS has been better than 4Clicks. I remember it being a running joke in my building about how the "four clicks" was such a selling point. Sometimes it was not really four clicks until you reached what you need, but it also felt as though it required four clicks to even do a simple thing. The gradebook system alone was infuriating with how many clicks (and the loading) it took to enter grades.

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized

• Tyler has saved us time from paper records

Incentivized