RingCentral Meetings vs. Zoom Rooms

I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.

Incentivized

User friendly, reliable and inclusive to remote audiences. The product grows organically for us which speaks for itself ; the business at sites we could not equip with our initial investments requests it. We have made the choice of Zoom rooms 5 years ago and it is still one our our star products supporting frictionless collaboration.

• Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
• Being able to mute and turn off cameras when necessary is a nice feature too.
• Switching from the computer to the cell phone when on the go is a nice benefit.

Incentivized

• Zoom Rooms is built on the Zoom platform so faculty already know it and use it.
• All touch panels regardless of manufacturer have the same look and feel.
• Easy to schedule, easy to use.
• Supports a wide range of hardware from several vendors.

• It's easy to end up accidentally trying to run multiple meetings under the same account, which can cause churn and confusion for participants
• Interacting with people outside the organization is sometimes hard because RingCentral Meetings requires them to download and install software - there's no plugin-free way to get in to the conference (other than just dialing in via audio)
• A lot of our end users are repeatedly confused with how to select phone vs computer audio, so we end up losing time at the start of a meeting dealing with echoes on the line
• There's only two roles in a meeting - Host and Guest. When we have large meetings with remote team members, it'd be useful to be able to manage subgroups of participants - i.e. Team Members vs Executives, to be able to control who gets muted or who gets dropped at different times in the call.
• From time to time we encounter notifications of instability of the underlying internet connection, but then RingCentral isn't able to tell us if the issue was on our local network, intermediary sources, or their main service.
• Because RingCentral Meetings is just a white label of Zoom, RingCentral's support for the platform is more limited than for their other services.

Incentivized

• Support is prompt, but not always the most immediately knowledgable or helpful.
• Admin portal is convoluted. There's gotta be a better way to assign scheduling permisissions.
• Zoom account managers are constantly being reassigned. It is nearly impossible to keep track of who presently is our account manager. When we were going through the process of looking into Zoom Phone, our manager was literally switched twice, resulting in us working with three total managers during that two-month process.

Incentivized

We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.

Incentivized

Extremely intuitive and easy to use. Very minimal onboarding needed (ie training ) as most clients implement and use RingCentral Meetings in their environment within weeks of implementing it. This is the power of cloud computing where as applications are feature rich, flexible. Also, RingCentral can be branded with other technologies with their skins.

Incentivized

User friendliness (experience very similar to the already familiar Zoom app), consistency of the UX across locations and manufacturers. Screen sharing is made super easy (proximity). Zoom rooms support strategic needs for Hybrid work and reduced travels. Backend admin interface is simple (that's good) and provides useful dashboards for trend analysis.

RingCentral is a great tool for everyone interested in making animations. The thing that appealed to us most about it is that it is very simple to use and works with much perfection. Like lip-synchronization goes so well with the character as soon as we add voice-over in it. Also, we can add characters and scenes without any hardship. We highly recommend this software.

We use RingCentral Meetings only because our consultants have standardized on it and it allows us to not have to manage temporary accounts for those consultants in our local meeting platform. It's not a bad platform, just not what our organization has standardized on. Our primary platform for meetings is Microsoft Teams, which integrates very well with our other business software.

I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.

Incentivized

• Reduced time spent managing technical support issues (instead of customers describing problems, they can screen-share to help with the diagnosing process)
• Whiteboarding has been exceptionally helpful to sketch new concepts and save them for future reference
• Lack of capability to remote-control smart phones has limited it's screen sharing functionality for us, requiring the need for another software subscription to utilize that function.

Incentivized

• Great value for money as used it more than planned after installation.
• Finding the use of screen share and whiteboards is becoming very popular and meant we wanted a larger screen for this. ;-)