Rhumbix vs. Service Fusion

Rhumbix is awesome for big teams, especially if they're using the same phase codes. It is also super useful when the days are the same work because you can copy and paste.

Incentivized

Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

Incentivized

• Receives hours
• Exports hours
• Allows adding hours for groups at a time

Incentivized

• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

Incentivized

• It could be faster, there is often a lag
• The computer user interface is not as friendly as the iPad user interface

Incentivized

• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

Incentivized

• Using Rhumbix has shaved off about 6 hours a week dedicated to time and payroll

Incentivized

• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

Incentivized