FOCUS by Reynolds and Reynolds vs. VinSolutions

It works because it's the only thing we have to use however Reynolds does not work well with others, I.E., third-party vendors, etc. When it's up for renewal I will strongly suggest we switch

Incentivized

VinSolutions is a very deep application that can do it all, if that's what you're looking for. It is well-suited for active lead management. The reporting functionality could use some drastic simplification.

Incentivized

• Daily work plan
• Detailed reports

Incentivized

• Receiving leads from all website and third-party sources, and notifying employees when leads come in.
• Looking up reports. There are premade reports, and you can create your own reports to pull, or even to pull automatically at certain times.
• Settings roles and authorizations for employees, so they do not have too much access to alter the way they want to use it, but it's set upper manager's request.

Incentivized

• Sometimes you cannot see the calls on the customer profile
• In my opinion, it is not easy to use
• I think the reporting can be overwhelming for some
• From experience, the appointments do not show up in the daily work plan

Incentivized

• Could be easier to use - not the most intuitive setup I have seen.
• Realistically, it feels like VinSolutions and vAuto could be combined into a single product.

Incentivized

I think overall it's not a good platform

Incentivized

Support is phenomenal however they have a ton of practice because people need to call them so often

Incentivized

Technical support, general customer support, implementation support are all top notch. All representatives from the company check in every couple weeks to make sure all is going well; if there is a problem, I generally have a solution given within hours if not soon; and they are friendly, easy to understand, and do a great job. Well done!

Incentivized

We have always used Reynolds however I have seen other CRMs that are more user friendly

Incentivized

I have not personally used other products.

Incentivized

• Slows people down trying to learn it
• Every option in there costs more money so the executives do not want to pay for things such as click to call

Incentivized

• By tracking front and back end gross openly, it seems to incentivize sales people to try harder to hold onto money.
• It does a great job of ensuring customer satisfaction by reminding sales associates to follow through on sales and follow up post-sale.
• Reporting functions make it easy to track leads, hand them off to different reps who are possibly better suited to complete the sale.

Incentivized