FOCUS by Reynolds and Reynolds

FOCUS by Reynolds and Reynolds

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
FOCUS by Reynolds and Reynolds	Score2.9 out of 10	N/A	FOCUS, by Reynolds and Reynolds, is a CRM that identifies the most profitable activities for salespeople and serving them up. It ensures sales processes are followed, and that users can manage every customer interaction as it happens.	N/A

Pricing

FOCUS by Reynolds and Reynolds

No answers on this topic

Pricing Offerings
FOCUS by Reynolds and Reynolds
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	FOCUS by Reynolds and Reynolds
Considered Both Products	The Reynolds and Reynolds Company Mary Farris Business Development Director in Customer Service at Casey Auto (Automotive, 501-1000 employees) Chose FOCUS by Reynolds and Reynolds We have always used Reynolds however I have seen other CRMs that are more user friendly. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

FOCUS by Reynolds and Reynolds

Comparison of Sales Force Automation features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 1.3 1 Ratings 142% below category average
Customer data management / contact management	2.01 Ratings
Workflow management	1.01 Ratings
Territory management	2.01 Ratings
Opportunity management	2.01 Ratings
Integration with email client (e.g., Outlook or Gmail)	1.01 Ratings
Contract management	1.01 Ratings
Quote & order management	1.01 Ratings
Interaction tracking	1.01 Ratings
Channel / partner relationship management	1.01 Ratings

Comparison of Customer Service & Support features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 2.0 1 Ratings 116% below category average
Case management	3.01 Ratings
Call center management	2.01 Ratings
Help desk management	1.01 Ratings

Comparison of Marketing Automation features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 153% below category average
Lead management	1.01 Ratings
Email marketing	1.01 Ratings

Comparison of CRM Project Management features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 5.0 1 Ratings 41% below category average
Task management	6.01 Ratings
Billing and invoicing management	1.01 Ratings
Reporting	8.01 Ratings

Comparison of CRM Reporting & Analytics features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 3.7 1 Ratings 69% below category average
Forecasting	2.01 Ratings
Pipeline visualization	1.01 Ratings
Customizable reports	8.01 Ratings

Comparison of Customization features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 153% below category average
Custom fields	1.01 Ratings
Custom objects	1.01 Ratings
Scripting environment	1.01 Ratings
API for custom integration	1.01 Ratings

Comparison of Security features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 4.0 1 Ratings 70% below category average
Single sign-on capability	3.01 Ratings
Role-based user permissions	5.01 Ratings

Comparison of Social CRM features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 152% below category average
Social data	1.01 Ratings
Social engagement	1.01 Ratings

Comparison of Integrations with 3rd-party Software features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 152% below category average
Marketing automation	1.01 Ratings
Compensation management	1.01 Ratings

Comparison of Platform features of FOCUS by Reynolds and Reynolds
Feature	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 152% below category average
Mobile access	1.01 Ratings

User Ratings
	FOCUS by Reynolds and Reynolds
Likelihood to Recommend	1.0 (1 ratings)
Usability	1.0 (1 ratings)
Support Rating	6.0 (1 ratings)

User Testimonials
	FOCUS by Reynolds and Reynolds
Likelihood to Recommend	The Reynolds and Reynolds Company It works because it's the only thing we have to use however Reynolds does not work well with others, I.E., third-party vendors, etc. When it's up for renewal I will strongly suggest we switch Incentivized Mary Farris Business Development Director Read full review
Pros	The Reynolds and Reynolds Company Daily work plan Detailed reports Incentivized Mary Farris Business Development Director Read full review
Cons	The Reynolds and Reynolds Company Sometimes you cannot see the calls on the customer profile In my opinion, it is not easy to use I think the reporting can be overwhelming for some From experience, the appointments do not show up in the daily work plan Incentivized Mary Farris Business Development Director Read full review
Usability	The Reynolds and Reynolds Company I think overall it's not a good platform Incentivized Mary Farris Business Development Director Read full review
Support Rating	The Reynolds and Reynolds Company Support is phenomenal however they have a ton of practice because people need to call them so often Incentivized Mary Farris Business Development Director Read full review
Alternatives Considered	The Reynolds and Reynolds Company We have always used Reynolds however I have seen other CRMs that are more user friendly Incentivized Mary Farris Business Development Director Read full review
Return on Investment	The Reynolds and Reynolds Company Slows people down trying to learn it Every option in there costs more money so the executives do not want to pay for things such as click to call Incentivized Mary Farris Business Development Director Read full review
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