RemotePC vs. SightCall for Customer Service

RemotePC

SightCall for Customer Service

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RemotePC	Score 9.1 out of 10	N/A	RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises. IT Technicians can take advantage of RemotePC HelpDesk to connect…	$29.50 per year
SightCall for Customer Service	Score 0.0 out of 10	Enterprise companies (1,001+ employees)	SightCall for Customer Service allows you to see what the customer sees and guide them remotely with AR-powered visual assistance.	N/A

Pricing

RemotePC

SightCall for Customer Service

Editions & Modules

Consumer: $29.50
per year 1 computer
SOHO: $99.50
per year 10 computers
HelpDesk: $99.50
per year unlimited computers
Team: $299.50
per year 50 computers
Enterprise: $599.50
per year 100 computers

No answers on this topic

Offerings

Pricing Offerings
RemotePC	SightCall for Customer Service
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

RemotePC offers regular first year discounts for all plans.

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More Pricing Information

Features

RemotePC

SightCall for Customer Service

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	RemotePC 9.8 30 Ratings 19% above category average	SightCall for Customer Service - Ratings
Screen sharing	9.930 Ratings	00 Ratings
File transfer	9.925 Ratings	00 Ratings
Instant message	9.917 Ratings	00 Ratings
Over-the-Internet remote session	9.930 Ratings	00 Ratings
Initiate remote control from mobile	9.420 Ratings	00 Ratings
Remote management of servers & workstations	9.821 Ratings	00 Ratings
Remote Active Directory® management	9.810 Ratings	00 Ratings
Centralized management dashboard	9.614 Ratings	00 Ratings
Session record	9.916 Ratings	00 Ratings
Annotations	9.99 Ratings	00 Ratings
Multi-platform remote control	9.821 Ratings	00 Ratings

Best Alternatives
	RemotePC	SightCall for Customer Service
Small Businesses	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.0 out of 10	Action1 Score 9.5 out of 10
Enterprises	Remote Desktop Manager Score 9.0 out of 10	Remote Desktop Manager Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	RemotePC	SightCall for Customer Service
Likelihood to Recommend	9.9 (31 ratings)	- (0 ratings)
Likelihood to Renew	9.0 (1 ratings)	- (0 ratings)
Usability	7.8 (11 ratings)	- (0 ratings)

User Testimonials
	RemotePC	SightCall for Customer Service
Likelihood to Recommend	IDrive While at the office, I needed documents from my home PC. I was able to use the browser at the office to access my home PC, grab the document and download it. You can also browse the web from work via your home PC, if you know what I mean. Framerates are great, so it felt natural the whole time. Also the app works on Android without any issues Casey Cockfield IT Infrastructure Engineer Read full review	SightCall No answers on this topic
Pros	IDrive Easy setup, Within minutes of Installation I was up and running Security - OTP 2-Factor authentication, passed security testing. Performance - Though I have not fully pushed the boundary it performs as if I was sitting at my desk at home from an Android tablet in the parking lot of work. Value - We all have taken a gamble when buying a product. This is one of the purchases that I am actually happy with. It is a great value for what you get. Verified User Anonymous Read full review	SightCall No answers on this topic
Cons	IDrive long waiting time to initiate connection compare to competitors total lack of keyboard translation between macOS - Windows. No keyboard configuration options at all. I don't recommend macOS users, and non-english keyboard layout users. Key combination transfer doesn't work or behaves strange AG Adam Gbk physician Read full review	SightCall No answers on this topic
Likelihood to Renew	IDrive I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns. Incentivized Steve Bessler IT Admin Read full review	SightCall No answers on this topic
Usability	IDrive At this point I have no issue with RemotePC's overall usability. It continues to meet my needs for what is required for me to run my business. I would like to see continued improvements with RemotePC's allowing me to continue to work remotely. Waking or starting the computer would be a plus. Incentivized Anthony Castellano Controller Read full review	SightCall No answers on this topic
Alternatives Considered	IDrive Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget. Incentivized JJ Josue Jesus Director of Compliance Read full review	SightCall No answers on this topic
Return on Investment	IDrive Zero friction remote access on demand Very competitive priced Saving 2 hours travel time per session Saving 30 min reporting per session Incentivized AB A Bell Systems Lead Read full review	SightCall No answers on this topic
ScreenShots	RemotePC Screenshots	SightCall for Customer Service Screenshots