Reflektive is a perfect tool for organizations that care about their employee's growth. The tool can help you with career planning and employee engagement, which is important right now because employees like to know they're being thought about while working from home. Employee engagement is crucial right now during the pandemic because employees need to know where they stand with the organization. Reflektive's goals tool helps employees and managers stay aligned.
Quick adaption came from the ease of use and that is why I would recommend it. If you need more robust cascading goal capabilities you might have to work at it
In larger organizations, it is difficult to communicate and share news with everyone without sending all-agency emails. Reflektive lets you provide that feedback or recognition for everyone to see, but saves your inbox from unnecessary emails.
The weekly roundup email highlights a few of the most recent recognitions. It’s nice to see a brief highlight, without having to get notifications for each post.
Reflektive let’s you tag multiple people in a post, so you can thank a whole team in one post.
Reflektive often didn't do the best job informing users about the product changes we could expect to see.
Oftentimes, it was hard to know exactly who would see what in the system. We had to go to our customer service rep for a lot of questions that we wished were more thoroughly explained in the help center.
We've experienced challenges beginning new review cycles without old cycles not being closed out
The UI is OK, but nothing special (a new version has been released, but we've not upgraded yet)
We currently don't have any sort of integration between ReviewSnap and our payroll system for hires/terms. I'm not sure if this is possible or not but wasn't discussed when we implemented it.
Reflektive is great with support. From the beginning, when it comes to training materials for those new to Reflektive, to clearly rolling out updates in the interface or releasing new features, everything is very clear and communicated solidly. Support is always available when needed, and answers are easy to find when support is not available.
In the past, we utilized solutions that tried to do a little bit of everything (give gratitude, self-reviews, employee reviews, etc) but they never excelled at any one thing. Reflektive is a simpler, easy to use, a solution that needs little to no training to use.
Reviewsnap has been comparable to most the systems I've used in the past. I wouldn't say that one of the systems I've used and mentioned above sticks out far above or below the others.
It's saved us a lot of paper and confusion. We used to use a lot of paper to track reviews from all over the organization. Now we use Reviewsnap to keep track of reviews and to use old reviews as reference when discussing goals.
The cloud-based system is great due to the fact that we have satellite offices around the US. You can even do a review from Alaska if required.
Initially the customer service was great and responsive during deployment. Once the deployment was complete, the HR director reported having a hard time contacting support.
