Rasa vs. Yellow.ai

Rasa Pro is well suited for corporate use and for chatbots which require backend connections. Smaller chatbots with a few flows might be better served with a simple dialogue engine and custom AI agents, or Rasa Open Source. Rasa does not come with its own complex vector database, just in-memory FAISS and connectors to external vector DB's such as Milvus and Qdrant. It provides only a basic document parser and embedder for FAISS. If you need to build a RAG focused chatbot around a large knowledge base with complex documents, e.g. lots of MS Word or PDF files, you'll have to build a separate document parser and embedder, as well as your own semantic search engine

Incentivized

I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.

Incentivized

• Rasa team has Top notch AI knowledge
• Greate customer support, by listening towards the clients needs.
• And building future proof solutions around client Business Requirements within dazzling timeframes

Incentivized

• Web integrated chat bot
• WhatsApp bot
• Good support from YM team
• Transparent dashboard for analysis

Incentivized

• No-code apps could be improved
• Online docs can be messy
• Steep learning curve

Incentivized

• Shopping features in bot
• pricing
• app integration

Incentivized

With the help of dedicated team - documentation and video resources it is relatively easier to build. We prioritized pro-code usage to begin with launch.

Incentivized

Rasa support has been very responsive, trying to fix any reported issues ASAP. They've also listened to many requests for improvement. The Rasa features and changelog are well documented

Incentivized

Incentivized

The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.

Incentivized

• Cost Savings & Efficiency
• Increased Conversion Rates
• Improved Customer Satisfaction
• Operational ROI

Incentivized

• Chatbot is another touch point for customer to do servicing of their loan.
• The following are the benefits for the customers.
• Avoid long wait times to reach agent.
• Get quick and reliable and up to date information.
• Easy and guided self-service journey.
• Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
• 24 X 7 availability.
• Increased customer satisfaction.
• Reduction in customer support manpower.

Incentivized