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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rakuten Viber

    Score9.8 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Zoiper

    Score5.5 out of 10
    N/AZoiper is a softphone, SDK and OTT application supplier, supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications. Zoiper offers encryption for text, voice and video communications with TLS/SRTP and ZRTP, and runs in a variety of operating systems. The vendor states Zoiper does not rely on Java, Flash or .NET but…

    $49.95

    one-time fee

    Pricing
    Rakuten ViberZoiper
    Editions & Modules
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    No answers on this topic
    Offerings
    Pricing Offerings
    Rakuten ViberZoiper
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Rakuten ViberZoiper
    Considered Both Products
    Rakuten
    No answer on this topic
    Zoiper.com
    No answer on this topic
    Key User Insights
    Would buy again
    67%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    Rakuten ViberZoiper
    Cloud PBX
    Comparison of Cloud PBX features of Rakuten Viber and Zoiper
    Feature
    Rakuten Viber
    9.5
    13 Ratings
    18% above category average
    Zoiper
    3.0
    1 Ratings
    91% below category average
    Hosted PBX9.56 Ratings2.01 Ratings
    Multi-level Interactive Voice Response (IVR)9.78 Ratings00 Ratings
    User templates8.87 Ratings00 Ratings
    Call reports9.89 Ratings4.01 Ratings
    Directory of employee names9.78 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Rakuten Viber and Zoiper
    Feature
    Rakuten Viber
    9.3
    15 Ratings
    11% above category average
    Zoiper
    5.5
    2 Ratings
    41% below category average
    Answering rules9.59 Ratings8.22 Ratings
    Call recording9.79 Ratings8.72 Ratings
    Call park8.84 Ratings3.01 Ratings
    Call screening8.89 Ratings00 Ratings
    Message alerts9.814 Ratings2.01 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Rakuten Viber and Zoiper
    Feature
    Rakuten Viber
    9.6
    13 Ratings
    19% above category average
    Zoiper
    5.0
    1 Ratings
    46% below category average
    Video conferencing9.513 Ratings5.01 Ratings
    Audio conferencing9.713 Ratings5.01 Ratings
    Video screen sharing9.05 Ratings5.01 Ratings
    Instant messaging10.09 Ratings5.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Rakuten Viber and Zoiper
    Feature
    Rakuten Viber
    10.0
    18 Ratings
    23% above category average
    Zoiper
    6.0
    1 Ratings
    28% below category average
    Mobile app for iOS10.017 Ratings00 Ratings
    Mobile app for Android10.017 Ratings6.01 Ratings
    User Ratings
    Rakuten ViberZoiper
    Likelihood to Recommend
    9.6
    (18 ratings)
    5.5
    (2 ratings)
    Usability
    -
    (0 ratings)
    3.9
    (2 ratings)
    Support Rating
    9.4
    (7 ratings)
    -
    (0 ratings)
    User Testimonials
    Rakuten ViberZoiper
    Likelihood to Recommend
    Rakuten
    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
    Incentivized
    Read full review
    Zoiper.com
    No answers on this topic
    Pros
    Rakuten
    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Incentivized
    Read full review
    Zoiper.com
    • make calls
    • call count
    • caller ID
    Incentivized
    Read full review
    Cons
    Rakuten
    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Incentivized
    Read full review
    Zoiper.com
    No answers on this topic
    Usability
    Rakuten
    No answers on this topic
    Zoiper.com
    i give it this rating because i rarely use it, and when we use it its just for simple calling
    Incentivized
    Read full review
    Support Rating
    Rakuten
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Incentivized
    Read full review
    Zoiper.com
    No answers on this topic
    Alternatives Considered
    Rakuten
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Incentivized
    Read full review
    Zoiper.com
    No answers on this topic
    Return on Investment
    Rakuten
    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Incentivized
    Read full review
    Zoiper.com
    • its not what im looking for
    • i need more
    • keep it for simple calling
    Incentivized
    Read full review
    ScreenShots