Piper the AI SDR by Qualified vs. Zoom Virtual Agent

Qualified is adaptable in routing and informs designated visitors and agents as soon as they arrive at your site.
Qualified is great for requesting notifications via Slack, Microsoft Teams, Qualified Mobile, or email.
Qualified enables pop-up chat to improve channeling and meet VIP buyers instantly, right on our website.
Qualified permits are broadcast live and segments for everyone to see on our website, allowing our agents to easily prioritize VIPs. Qualified and perfect for categorizing visitors based on criteria like target accounts, company size, or industry.

Incentivized

Zoom Virtual Agent can be utilized when you have available resources for your clients to find answers and tools for self-help. ZVA can also direct inquiries to the correct team or company. If the Inquiries your support team receive are very complex and the answer varies based on the specific client setup, it can be challenging to classify them and provide the correct answers

Incentivized

• Good insight into what product the prospect is interested in
• Engage the prospect when they are at the researching phase and form a human connection
• Know when prospects that you are actively targeting are on the website and use that in messaging

Incentivized

• Generative AI answers from existing documentation
• Providing tools for admins to discover and easily create new intents and workflows
• Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers

• I wish Qualified would be able to filter good/bad contacts on the site.
• I wish Qualified filtered out our employees on the site.
• Qualified is organized well and user friendly, there isn't much to complain about!

Incentivized

• Add more native components for integrating with data sources such as a CRM
• Methodology for session counts: avoid double counting a session if a user is handed-off between bots.
• Admin UI: there can be a lot of clicks to navigate to the correct area of the dashboard to manage settings

You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed

Incentivized

We chose Qualified over their competitors because of our interactions with their team and the product. Their team made it feel like this was a partnership and that we weren't just some other customer. Implementation was fast and the tool is very user-friendly. Their customer support is next level and we really appreciate that. All in all, we love their implementation time and great service

Incentivized

ZVA offered a combination of easy administration and cost effective pricing in a manner that other providers currently do not meet

• The investment done on this tool is very well returned with much expected results.
• Because of less human intervention, lots of work is done by chatbox with quick outputs.
• Using the tool of websites helped to gain more customers or followers.

• 70% self-service for managed interactions
• Estimated $3 million in headcount costs saved
• Admin tools have reduced administrative costs by 50%