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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    QAD Adaptive ERP

    Score6.9 out of 10
    N/AQAD Adaptive ERP supports the core business processes and operations of global manufacturers, reducing the number of required add-ons and thereby lowering software costs. The platform is presented as ideal for medium to large-sized companies. QAD Adaptive ERP focuses on the six industries QAD serves: automotive, consumer products, food and beverage, industrial, high-tech and life…N/A
    Pricing
    Microsoft Dynamics 365QAD Adaptive ERP
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365QAD Adaptive ERP
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365QAD Adaptive ERP
    Considered Both Products
    Microsoft
    No answer on this topic
    QAD
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    22 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    19 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    22 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    86%
    Implementation went as expected
    18 Answers
    No answers on this topic
    Features
    Microsoft Dynamics 365QAD Adaptive ERP
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    11% below category average
    QAD Adaptive ERP
    -
    Ratings
    Customer data management / contact management8.069 Ratings00 Ratings
    Workflow management8.067 Ratings00 Ratings
    Territory management6.051 Ratings00 Ratings
    Opportunity management7.063 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings00 Ratings
    Contract management7.052 Ratings00 Ratings
    Quote & order management6.048 Ratings00 Ratings
    Interaction tracking7.060 Ratings00 Ratings
    Channel / partner relationship management6.051 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    12% below category average
    QAD Adaptive ERP
    -
    Ratings
    Case management6.051 Ratings00 Ratings
    Call center management7.045 Ratings00 Ratings
    Help desk management7.049 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    1% below category average
    QAD Adaptive ERP
    -
    Ratings
    Lead management8.061 Ratings00 Ratings
    Email marketing7.062 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    9% above category average
    QAD Adaptive ERP
    -
    Ratings
    Task management8.059 Ratings00 Ratings
    Billing and invoicing management8.044 Ratings00 Ratings
    Reporting9.053 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    8% below category average
    QAD Adaptive ERP
    -
    Ratings
    Forecasting7.055 Ratings00 Ratings
    Pipeline visualization5.061 Ratings00 Ratings
    Customizable reports9.064 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    4% above category average
    QAD Adaptive ERP
    10.0
    2 Ratings
    27% above category average
    Custom fields8.165 Ratings00 Ratings
    Custom objects8.060 Ratings00 Ratings
    Scripting environment7.048 Ratings00 Ratings
    API for custom integration8.052 Ratings9.92 Ratings
    Plug-ins00 Ratings10.01 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    24% below category average
    QAD Adaptive ERP
    10.0
    4 Ratings
    20% above category average
    Single sign-on capability7.056 Ratings10.04 Ratings
    Role-based user permissions6.057 Ratings10.04 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    2% above category average
    QAD Adaptive ERP
    -
    Ratings
    Social data8.036 Ratings00 Ratings
    Social engagement7.037 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    12% below category average
    QAD Adaptive ERP
    -
    Ratings
    Marketing automation7.056 Ratings00 Ratings
    Compensation management6.029 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    5% below category average
    QAD Adaptive ERP
    -
    Ratings
    Mobile access7.048 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QAD Adaptive ERP
    10.0
    1 Ratings
    33% above category average
    Pay calculation00 Ratings10.01 Ratings
    Benefit plan administration00 Ratings10.01 Ratings
    Direct deposit files00 Ratings10.01 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QAD Adaptive ERP
    10.0
    3 Ratings
    32% above category average
    Dashboards00 Ratings10.02 Ratings
    Standard reports00 Ratings10.03 Ratings
    Custom reports00 Ratings10.03 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QAD Adaptive ERP
    10.0
    2 Ratings
    26% above category average
    Accounts payable00 Ratings10.02 Ratings
    Accounts receivable00 Ratings10.02 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QAD Adaptive ERP
    9.3
    4 Ratings
    16% above category average
    Inventory tracking00 Ratings10.04 Ratings
    Automatic reordering00 Ratings8.04 Ratings
    Location management00 Ratings9.03 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QAD Adaptive ERP
    9.0
    4 Ratings
    13% above category average
    Pricing00 Ratings8.04 Ratings
    Order entry00 Ratings9.04 Ratings
    Credit card processing00 Ratings9.03 Ratings
    Cost of goods sold00 Ratings10.03 Ratings
    Order Orchestration00 Ratings9.01 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QAD Adaptive ERP
    9.2
    1 Ratings
    22% above category average
    Production Process Design00 Ratings9.01 Ratings
    Production Management00 Ratings9.01 Ratings
    Configuration Management00 Ratings9.01 Ratings
    Work Execution00 Ratings10.01 Ratings
    Manufacturing Costs00 Ratings10.01 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics 365 and QAD Adaptive ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    QAD Adaptive ERP
    8.3
    1 Ratings
    15% above category average
    Forecasting00 Ratings7.01 Ratings
    Inventory Planning00 Ratings8.01 Ratings
    Performance Monitoring00 Ratings9.01 Ratings
    User Ratings
    Microsoft Dynamics 365QAD Adaptive ERP
    Likelihood to Recommend
    6.3
    (90 ratings)
    9.0
    (6 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.0
    (2 ratings)
    Usability
    6.3
    (20 ratings)
    10.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    8.0
    (11 ratings)
    -
    (0 ratings)
    Online Training
    7.5
    (2 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Dynamics 365QAD Adaptive ERP
    Likelihood to Recommend
    Microsoft
    No answers on this topic
    QAD
    If you're setting up operations where you have to manage manufacturing builds from raw components to finished goods, I would recommend QAD. It's nice to have subassemblies part numbers for your builds and enter in the number of accepted quantities and rejects. QAD is very helpful if you have a lot of parts floating around. I would not buy QAD if you only have to manage less than ~20 parts... just use Excel.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    QAD
    • The QAD Enterprise application is great, we only started using this application a few years ago. The Master Scheduling Workbench has been a great improvement to our daily operations.
    • The Web-based QAD Supplier Portal has also been implemented recently in our company and has been a huge help to our purchasing and materials department.
    • The QAD support that we receive has helped our company grow and is a major asset in upcoming projects.
    Incentivized
    Read full review
    Cons
    Microsoft
    No answers on this topic
    QAD
    No answers on this topic
    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    QAD
    No answers on this topic
    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    QAD
    No answers on this topic
    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    QAD
    No answers on this topic
    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    QAD
    No answers on this topic
    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    QAD
    QAD is very easy to use once it's set up. It's basically an Excel sheet that can handle a lot more data points and faster. It's nice that you can dump the data stored in QAD to a CSV file and analyze in Excel. Careful narrow down the data searches to a limited number of points or Excel will crash. QAD is much easier to set up than Arena and SAP. And the numbering systems you can create in QAD is more customizable.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    QAD
    No answers on this topic
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    QAD
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    QAD
    No answers on this topic
    ScreenShots