Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…
$0.80
per month per installation
SolarWinds Engineer's Toolset
Score 9.4 out of 10
N/A
SolarWinds® Engineer’s Toolset (ETS) helps users monitor and troubleshoot a network with over 60 tools for network management. ETS allows users to monitor and receive alerts in real time on network availability and health, and perform network diagnostics for faster troubleshooting and resolution of complex
network issues. With ETS users can deploy an array of network discovery tools including Port Scanner, Switch Port Mapper or advanced Subnet Calculator, manage Cisco®
devices with specialized…
$1,585
Per Instance
Pricing
Pulseway
SolarWinds Engineer's Toolset
Editions & Modules
Enterprise
$0.80
per month per installation
One Time Price
$1,585
Per Instance
Offerings
Pricing Offerings
Pulseway
SolarWinds Engineer's Toolset
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
No hidden fees or contracts. Term-based discounts.
Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc. My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
[SolarWinds Engineer's Toolset is] a great tool for monitoring database servers, highly recommended. The very good thing is that it keeps the history for two weeks, and you can see the time slice for all the server activities. Helps a lot to identify the memory and CPU bottlenecks, research blocking issues and kill the sessions, if necessary.
There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.
The unifying component that is intended to be the initial interface to the tools seems clunky. I prefer to start the tools individually rather than using it.
The port scanner could use some improvements to make it easier to use.
The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
The 2 major factors were: 1. The fact there was no contract, we believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards. 2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI. Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we didn't find enough reason to go through all the work and retraining to change over.
These tools complement the Engineer's Toolset. They are excellent at detecting most issues and at keeping the network monitored and protected. However, when it comes time to dig into an issue, especially a hard to fix intermittent issue, these products lack the granularity of monitoring needed for these types of issues. Having said that the toolset is not made to do full time enterprise level monitoring. With these tools and the toolset I am able to have a more complete view of the network and deliver higher levels of service and quicker responses to issues.
Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
