WhatsUp Gold developed by Ipswitch (acquired by Progress Software May 2019) offers network performance monitoring and mapping. It supports core monitoring features, including automated workflows and network capacity planning, and monitors across hybrid environments.
N/A
Pulseway
Score 9.9 out of 10
Mid-Size Companies (51-1,000 employees)
Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…
$0.80
per month per installation
Pricing
Progress WhatsUp Gold
Pulseway
Editions & Modules
No answers on this topic
Enterprise
$0.80
per month per installation
Offerings
Pricing Offerings
Progress WhatsUp Gold
Pulseway
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
—
No hidden fees or contracts. Term-based discounts.
[Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold)] is good for what it is. An inexpensive but accurate monitor for alerting on systems and services. However, it is time consuming to configure, The GUI leaves a lot to be desired and the formatting for txt alerts stinks (I just use it now as an alert to check my email to view the actual alert.)
Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc. My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
While it does require a whole server with IIS and a SQL db it is low impact on resources but still quick to respond.
Great for quick notifications about a server going above a configured resource threshold. We don't have to look at every server's resource utilization individually anymore.
Quick and easy to setup a service up or down notification.
While it is easy to get up and running, I know I could utilize the software better if I had some formal training on it. There are a wealth of features available, but I don't have time to learn them all in depth.
The training classes offered are very expensive. I'd love it if IPSwitch offered some kind of reasonably priced training options.
There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.
The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
WhatsUp Gold gives you a much better in-depth analysis and understanding of both your network and endpoint devices but the emphasis should be laid more on report generation. WhatsUp Gold has the ability to generate a report (e.g device uptime, bandwidth utilization, device health etc) and track events that took place even as low as 5 minutes ago.
The 2 major factors were: 1. The fact there was no contract, we believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards. 2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI. Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we didn't find enough reason to go through all the work and retraining to change over.
As I mentioned earlier, the monitoring of the external environment and uptime is a necessity. An hour down is a 1% loss of revenue per day which may not sound like much but in a million dollar company, that 1% is a huge chunk.
The backup configuration has been very handy in turn around time for failed equipment. I did have a homegrown way of backing up configurations but had to check daily and verify every backup. This becomes very time consuming and a waste of company time.
Only negative is the mapping. In the Cisco world CDP is a great way to map connections and they don't seem to do it that way.
Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
