ProductPlan vs. UserVoice

Product Plan is great if you need a simple tool to manage your product roadmap, and don’t want a complex enterprise application.

Incentivized

UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.

Incentivized

• Excellent road-mapping and visualization.
• Can directly sync to/from JIRA.
• Building a road map is very intuitive because of the in-app tutorial.

Incentivized

• Customer feedback - gives intense insight about what you should build next
• Customer service interface - easy to use, helps users find help without contacting us
• Admin interface - easy and quick to help customers

• It is a little short of tutorials, I know that the platform is very easy to use but sometimes there are little things that I had not understood.
• The output of the route sheets is very limited, I would prefer that this could be customized.
• There are times that there is a little space between the bars of the roadmap, I would like this to be automatically coupled and thus have no errors between dates or time when a task will be performed after completing another.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Great online support!

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

ProductPlan has given better results without much effort in learning to use the software itself since other platforms have been very complicated and the ROI was not very pleasant compared to this platform. With ProductPlan work efficiency has been increased since workflow management has been brought to a level that can be more organized without setbacks.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• It has helped us in making project routes easy and more clear.
• Helps us in letting our customers know about our progress in the projects or works given.
• Helped us in completing our projects earlier than the deadline.

Incentivized

• Has allowed us to more quickly answer learner questions
• Has allowed us to more easily manage our FAQs page/front facing support information
• Has provided us with a tool to gather daily feedback from our users

Incentivized