Pointerpro vs. SurveyMonkey

I found the platform to be very suitable for assessment/survey products. Nevertheless, the offer is limited to some markets and may not work well for countries that have different languages, especially Asian countries. I have yet to test this out myself, but fingers crossed. I hope it works. It would be nice if the company could advise exactly which country the platform is working in.

Incentivized

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.

Incentivized

• Intuitive branching logic mechanics. Survey Anyplace offers a nicely pipeline/process map format to visually see the branching logic for more robust question sets.
• Reliable results. Survey Anyplace offers important tracking data to evaluate and hold respondents accountable to completing the surveys.
• Users can save progress and come back. This allows busy respondents time to think about deeper questions, specifically when the surveys are being used in an interviewing approach.

Incentivized

• SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
• Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
• Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.

Incentivized

• Creating something highly customized at the ReportR level means you will need to have some savvy with CSS if you want to do it yourself. But it also means you can create something truly incredible and they do not have the same limitations as other similar software.

• I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
• Give more options to customize the look of your survey.

Incentivized

Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.

We found it user friendly and fairly easy to set-up with our current personnel and without having to engage external consultants or to do any specific software development. It helped us implement a new marketing approach in very agile and quick way, which is much appreciated these days since you always have to act rapidly on the market not to loose any opportunities!

Incentivized

SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.

Incentivized

still to many limitations for more complex surveys --skips, filtered questions, etc.

I wish there was a better live chat feature. Seems like I have to wait 30-60 every time I need to talk to someone. Though once I am able to speak with someone via the chat in my account, they have been very helpful in answering my questions or pointing me in the right direction.

Incentivized

I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating

Incentivized

Implementation not required.

We are currently looking into Jotform. Their prices are much more reasonable. They offer 10,000 submissions a month for $29. Why can't you guys offer something like that? I would fall in love with Survey Anyplace if the price was $29/month. I would tell everyone to purchase it. You would definitely get more clients if you lowered your prices.

Incentivized

Outside of creating our own surveys, no other tools have been used outside of SurveyMonkey. I have heard of a few others but would not be able to provide an honest opinion due to my lack of experience working with them.

• As a publisher, the quizzes provide us with compelling type of "advertising" product to engage our clients' audiences.
• We use the quizzes to direct respondents to thought leadership content for lead gen. The "correct response" feature in the quizzes provide the most interesting sample of our clients' content.

Incentivized

• SurveyMonkey has a positive impact on our organization by allowing us to gain insight to our team through the 360 evaluations.
• We have had positive ROI from our client polling questions which have directed new products or services that we offer.
• The analytics were an awesome way to filter and export responses so that our management team could evaluate the information.

Incentivized