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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SurveyMonkey

    Score8.2 out of 10
    N/ASurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

    $99

    per month

    Pricing
    SurveyMonkey
    Editions & Modules
    Team Advantage
    $25
    per month (billed annually) per user (starting at 3 users)
    Team Premier
    $75
    per month (billed annually) per user (starting at 3 users)
    Standard Monthly
    $99
    per month
    Individual Plan - Advantage Annual
    $468
    per year
    Individual Plan - Premier Annual
    $1,428
    per year
    Offerings
    Pricing Offerings
    SurveyMonkey
    Free Trial
    No
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    SurveyMonkey
    Considered Both Products
    SurveyMonkey, Inc
    Chose SurveyMonkey
    I think we were looking for a survey products, so when I think about survey products; SurveyMonkey is the only solution
    Incentivized
    Chose SurveyMonkey
    Outside of creating our own surveys, no other tools have been used outside of SurveyMonkey. I have heard of a few others but would not be able to provide an honest opinion due to my lack of experience working with them.
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey is way better than Jotform for surveys, simply because it is a dedicated survey software, whereas Jotform is more general form builder. If a business's sole purpose is to send a survey out and view responses, SurveyMonkey is better than Jotform in every category.
    Incentivized
    Chose SurveyMonkey
    As [I] mentioned in the previous comments, [I believe] there is no comparison. [In my opinion,] SurveyMonkey is a market lagger.
    Incentivized
    Chose SurveyMonkey
    The tool is free, but we selected SurveyMonkey because we were able to easily pull the data and do the analysis.
    Incentivized
    Chose SurveyMonkey
    I have only used this software and have not used others.
    Incentivized
    Chose SurveyMonkey
    In terms of creating surveys and analyzing their results, the main competitor we use is Qualtrics. I think Qualtrics has better features, a more professional environment, and more robust tools. This can also be negative as it can be overwhelming for untrained users. I have …
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options …
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey offers a better end user and survey building experience. The tools to easily create a fun and engaging survey are easily accessible, easy to understand, and easy to use. You could go as far as to say that a monkey could figure out how to use SurveyMonkey.
    Incentivized
    Chose SurveyMonkey
    I've only built my own in Access, SharePoint, and HTML. I don't like any of them. Plus, anything internal like SharePoint is going to have a network user/time stamp, and that wont increase participation at all.
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey is the least used between Wufoo, Titan Forms, and Google Forms. It is a solid program, however, for our uses the other programs provide additional features such as syncing to our CRM database, accepting Stripe payments, or automatically syncing with my already …
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is …
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey has more analytic data options than what I found using Google Forms. Otherwise, if you use the Google Suite of products you may find it easier to just use Google Forms. When it comes to our website forms we have switched to JotForm as it has a better display on our …
    Incentivized
    Chose SurveyMonkey
    It's probably above Google Surveys and below the other two. I didn't select SurveyMonkey, the company already had it and I made the decision to get an additional license for my work.
    Incentivized
    Chose SurveyMonkey
    Compared to Google Forms, it is easier to create a beautiful design for a survey form in SurveyMonkey.
    Incentivized
    Chose SurveyMonkey
    In my opinion, SurveyMonkey is the gold standard. Google Forms and Google Surveys, while being able to connect easily to other Google tools, are not as adept or intuitive as SurveyMonkey is. Google is trying to be all things for all people, and while it does a lot of those …
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey has more than 150 survey templates to choose from that are expert-written ranging from market research product survey, customer satisfaction survey templates, 360-degree employee evaluation, product testing, website feedback and so much more. It has more …
    Incentivized
    Chose SurveyMonkey
    The level of options compared to Google Forms, and the regionalized prices compared to Typeform.
    Incentivized
    Chose SurveyMonkey
    I have used Qualtrics as well. I would say Qualtrics is a more of a higher end survey solution but if your needs are basic survey monkey is probably the better value and easier to get started.
    Incentivized
    Chose SurveyMonkey
    While Google Forms is free, the ability to design and customize forms/surveys would prove to be beneficial to the end user. Google Forms is very limited to multiple editors while SurveyMonkey provides viewing, editing, and commenting to editors. Additionally, the access to 200 …
    Incentivized
    Chose SurveyMonkey
    SurveyMonkey has more professional features, templates and theme options than Google Surveys
    Incentivized
    Chose SurveyMonkey
    From my experience, I honestly think most of these tools are interchangeable, they have very similar functionality and can meet the same needs. I think there are more custom features that help all these tools differentiate themselves, however, my experience with them has been …
    Incentivized
    Chose SurveyMonkey
    I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other …
    Incentivized
    Chose SurveyMonkey
    I like [SurveryMonkey] better because it is a way easier website to use. Very user friendly. The website is very easy to get all the feedback together in one place. The other website I used had a lot of glitches and was different than survey monkey. That website was too much …
    Incentivized
    Chose SurveyMonkey
    We really didn't look at alternatives. The only alternatives we looked at was developing our own surveys, via email and/or baking them directly into our applications, but SurveyMonkey really did all the heavy lifting, so to speak, by providing a one-stop shop for constructing, …
    Incentivized
    Key User Insights
    Would buy again
    77%
    Would buy again
    30 Answers
    Delivers good value for the price
    79%
    Delivers good value for the price
    27 Answers
    Happy with the feature set
    82%
    Happy with the feature set
    32 Answers
    Lived up to sales and marketing promises
    77%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    85%
    Implementation went as expected
    28 Answers
    Features
    SurveyMonkey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of SurveyMonkey
    Feature
    SurveyMonkey
    8.6
    72 Ratings
    8% above category average
    Survey templates9.171 Ratings
    Themes6.764 Ratings
    Custom logo/branding10.063 Ratings
    Survey Content
    Comparison of Survey Content features of SurveyMonkey
    Feature
    SurveyMonkey
    8.6
    74 Ratings
    1% above category average
    Changes to live survey7.458 Ratings
    Question design help9.168 Ratings
    Multiple question types9.174 Ratings
    Survey Logic
    Comparison of Survey Logic features of SurveyMonkey
    Feature
    SurveyMonkey
    8.4
    68 Ratings
    2% above category average
    Survey logic flexibility8.468 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of SurveyMonkey
    Feature
    SurveyMonkey
    10.0
    74 Ratings
    20% above category average
    Response tracking10.073 Ratings
    Data export10.070 Ratings
    Standard reports10.073 Ratings
    Custom reports10.060 Ratings
    Analytics9.961 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of SurveyMonkey
    Feature
    SurveyMonkey
    10.0
    63 Ratings
    14% above category average
    Access controls10.063 Ratings
    Compliance10.054 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of SurveyMonkey
    Feature
    SurveyMonkey
    9.9
    44 Ratings
    19% above category average
    Vendor-offered crowdsourcing9.929 Ratings
    Respondent restrictions10.042 Ratings
    Best Alternatives
    SurveyMonkey
    Small Businesses
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score6.1 out of 10
    Enterprises
    QuestionPro
    Score10 out of 10
    All AlternativesView all alternatives
    User Ratings
    SurveyMonkey
    Likelihood to Recommend
    10.0
    (107 ratings)
    Likelihood to Renew
    9.0
    (26 ratings)
    Usability
    9.9
    (38 ratings)
    Availability
    10.0
    (1 ratings)
    Performance
    6.0
    (1 ratings)
    Support Rating
    9.4
    (35 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    User Testimonials
    SurveyMonkey
    Likelihood to Recommend
    SurveyMonkey, Inc
    SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
    Read full review
    Pros
    SurveyMonkey, Inc
    • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
    • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
    • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
    • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
    Incentivized
    Read full review
    Cons
    SurveyMonkey, Inc
    • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
    • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
    • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
    Incentivized
    Read full review
    Likelihood to Renew
    SurveyMonkey, Inc
    Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
    Read full review
    Usability
    SurveyMonkey, Inc
    It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
    Incentivized
    Read full review
    Performance
    SurveyMonkey, Inc
    still to many limitations for more complex surveys --skips, filtered questions, etc.
    Read full review
    Support Rating
    SurveyMonkey, Inc
    I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
    Incentivized
    Read full review
    Implementation Rating
    SurveyMonkey, Inc
    Implementation not required.
    Read full review
    Alternatives Considered
    SurveyMonkey, Inc
    SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
    Incentivized
    Read full review
    Return on Investment
    SurveyMonkey, Inc
    • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
    • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
    • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
    Incentivized
    Read full review
    ScreenShots