TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    etracker

    Score9 out of 10
    N/Aetracker is a web optimization solution.  The vendor says their customers use this solution for visitor statistics, usage analysis and gain information regarding visitor origin. This solution includes a set of website optimization tools that include: Web analysis and online marketing in real-time Satisfaction analysis through visitor surveys and feedback button Mouse tracking to uncover user experience obstacles App tracking for the assessment of the…N/A

    Piwik PRO

    Score8.6 out of 10
    N/APiwik PRO Analytics Suite is an advanced platform providing a suite of modules centered around analytics that connects with other parts of the client’s tech stack. Piwik PRO Analytics Suite unifies marketing insights, provides a comprehensive view of performance, and facilitates data-driven actions to achieve better results. It offers multiple flexible hosting options and ensures compliance with strict data protection laws, including the GDPR, CCPA, PIPEDA, and…

    $36

    per month

    Pricing
    etrackerPiwik PRO
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    etrackerPiwik PRO
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    etrackerPiwik PRO
    Considered Both Products
    Etracker GmbH
    No answer on this topic
    Piwik PRO
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    Features
    etrackerPiwik PRO
    Testing and Experimentation
    Comparison of Testing and Experimentation features of etracker and Piwik PRO
    Feature
    etracker
    8.8
    1 Ratings
    7% above category average
    Piwik PRO
    -
    Ratings
    a/b experiment testing9.01 Ratings00 Ratings
    Split URL testing8.01 Ratings00 Ratings
    Multivariate testing8.01 Ratings00 Ratings
    Multi-page/funnel testing8.01 Ratings00 Ratings
    Cross-browser testing8.01 Ratings00 Ratings
    Test significance9.01 Ratings00 Ratings
    Advanced code editor9.01 Ratings00 Ratings
    Page surveys9.01 Ratings00 Ratings
    Visitor recordings9.01 Ratings00 Ratings
    Preview mode9.01 Ratings00 Ratings
    Test duration calculator9.01 Ratings00 Ratings
    Experiment scheduler9.01 Ratings00 Ratings
    Experiment workflow and approval9.01 Ratings00 Ratings
    Dynamic experiment activation9.01 Ratings00 Ratings
    Server-side tests9.01 Ratings00 Ratings
    Mutually exclusive tests9.01 Ratings00 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of etracker and Piwik PRO
    Feature
    etracker
    9.0
    1 Ratings
    6% above category average
    Piwik PRO
    -
    Ratings
    Standard visitor segmentation9.01 Ratings00 Ratings
    Behavioral visitor segmentation9.01 Ratings00 Ratings
    Traffic allocation control9.01 Ratings00 Ratings
    Website personalization9.01 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of etracker and Piwik PRO
    Feature
    etracker
    9.1
    1 Ratings
    8% above category average
    Piwik PRO
    -
    Ratings
    Heatmap tool9.01 Ratings00 Ratings
    Click analytics9.01 Ratings00 Ratings
    Scroll maps9.01 Ratings00 Ratings
    Form fill analysis9.01 Ratings00 Ratings
    Conversion tracking9.01 Ratings00 Ratings
    Goal tracking9.01 Ratings00 Ratings
    Test reporting9.01 Ratings00 Ratings
    Results segmentation9.01 Ratings00 Ratings
    CSV export10.01 Ratings00 Ratings
    Experiments results dashboard9.01 Ratings00 Ratings
    User Ratings
    etrackerPiwik PRO
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.2
    (7 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    etrackerPiwik PRO
    Likelihood to Recommend
    Etracker GmbH
    It is a pretty solid tool and resource for probably most companies and gives some really good insight
    Incentivized
    Read full review
    Piwik PRO
    Piwik Pro Core is especially perfect for smaller businesses that want to have an alternative to Google's ecosystem. You can do a lot of the great stuff you can do with GA UA and GA4. But it still needs some tweaking. Especially for some bigger companies who have a lot of events, it would be great to have some smaller payment steps, as of right now it can be quite steep for some companies to pay the bill if you go above 500.000 events per month. Nevertheless, I believe this is one of the better options available when data ownership and privacy come to mind.
    Read full review
    Pros
    Etracker GmbH
    • Issue tracking
    • Resolving it in timely manner
    • Email notifications for deadline approaching
    Incentivized
    Read full review
    Piwik PRO
    • Manage all campaigns and increase large volumes of data.
    • It has an excellent activity panel through which you can have complete visibility of each activity you carry out.
    • It's great to track all interactions between users and track all conversions.
    Incentivized
    Read full review
    Cons
    Etracker GmbH
    • It could be more customizable at times.
    Incentivized
    Read full review
    Piwik PRO
    • Filtering: ip ranges, hostnames, regex. These are a few things that aren't possible like we are used to.
    • Tag Manager: not all tags/triggers are possible yet to what we are used to.
    • Are more progressive payment model: more little steps to buy a plan.
    • Custom dimensions: they weren't available but are now. But they aren't that user friendly yet as I'm used to.
    Read full review
    Likelihood to Renew
    Etracker GmbH
    I would love to use and recommend this.
    Incentivized
    Read full review
    Piwik PRO
    No answers on this topic
    Support Rating
    Etracker GmbH
    No answers on this topic
    Piwik PRO
    We had to contact the support several times in the beginning and they really took their time to explain the different functions in detail. So in terms of support I can definitely recommend Piwik PRO.
    Incentivized
    Read full review
    Alternatives Considered
    Etracker GmbH
    I like etracker better than Bound. I feel the UI and info are easier and cleaner.
    Incentivized
    Read full review
    Piwik PRO
    Piwik Pro's support for multiple sites saved me a lot of time. To view reports from numerous client sites, I'll have to access a single dashboard. Its digest reports save time and are simple enough for non-technical executives to understand. It gives us access to information about individual users that Google doesn't allow us to see as a whole. It will allow users to express their desires more clearly. As a result, this one is significantly more useful compared to other tools.
    Incentivized
    Read full review
    Return on Investment
    Etracker GmbH
    • I was not involved in cost of the eTracker so really can't determine the ROI.
    • But for a project manager, I would love to use this product again.
    Incentivized
    Read full review
    Piwik PRO
    • We have obtained a good impact both economically and in data integration.
    • It has allowed us to collect and analyze all the data of our clients, and to create groups that allow us to divide potential clients and make personalized messages.
    • We use the Enterprise plan because it provides us with the necessary tools and unlimited features.
    Incentivized
    Read full review
    ScreenShots

    Piwik PRO Screenshots

    Screenshot of the Piwik PRO customer data platformScreenshot of a core reportScreenshot of the dashboardScreenshot of a funnel reportScreenshot of a user flow reportScreenshot of the tag manager