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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    Pipeliner CRM

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an…

    $65

    Pricing
    Pipeline CRMPipeliner CRM
    Editions & Modules
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    STARTER - Basic sales management, tracking and collaboration
    $65.00 per user per month
    STARTER - Basic sales management, tracking and collaboration
    $65 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    UNLIMITED - Full CRM functionality with advanced reporting, customization and services.
    $150 per user per month
    UNLIMITED - Advanced CRM functionality including advanced features
    $150 per user per month
    Offerings
    Pricing Offerings
    Pipeline CRMPipeliner CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Pipeline CRMPipeliner CRM
    Considered Both Products
    Pipeline CRM PipelineDeals
    No answer on this topic
    Pipelinersales
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    10 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    10 Answers
    Features
    Pipeline CRMPipeliner CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    6.9
    5 Ratings
    11% below category average
    Pipeliner CRM
    9.0
    18 Ratings
    15% above category average
    Customer data management / contact management8.05 Ratings8.118 Ratings
    Workflow management8.05 Ratings8.918 Ratings
    Territory management7.04 Ratings8.916 Ratings
    Opportunity management8.05 Ratings9.018 Ratings
    Integration with email client (e.g., Outlook or Gmail)4.05 Ratings9.717 Ratings
    Contract management5.05 Ratings8.816 Ratings
    Quote & order management6.03 Ratings9.62 Ratings
    Interaction tracking9.05 Ratings8.917 Ratings
    Channel / partner relationship management7.04 Ratings9.014 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    7.8
    3 Ratings
    3% above category average
    Pipeliner CRM
    9.3
    2 Ratings
    21% above category average
    Case management7.03 Ratings9.11 Ratings
    Call center management8.21 Ratings9.11 Ratings
    Help desk management8.21 Ratings9.62 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    5.0
    4 Ratings
    41% below category average
    Pipeliner CRM
    8.6
    19 Ratings
    13% above category average
    Lead management8.04 Ratings8.919 Ratings
    Email marketing2.02 Ratings8.22 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    4.5
    5 Ratings
    51% below category average
    Pipeliner CRM
    8.8
    19 Ratings
    15% above category average
    Task management3.04 Ratings8.319 Ratings
    Billing and invoicing management5.53 Ratings9.11 Ratings
    Reporting5.03 Ratings9.018 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    6.7
    5 Ratings
    12% below category average
    Pipeliner CRM
    8.3
    19 Ratings
    9% above category average
    Forecasting8.03 Ratings9.019 Ratings
    Pipeline visualization5.05 Ratings8.319 Ratings
    Customizable reports7.05 Ratings7.519 Ratings
    Customization
    Comparison of Customization features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    9.5
    5 Ratings
    24% above category average
    Pipeliner CRM
    8.3
    19 Ratings
    10% above category average
    Custom fields10.05 Ratings8.219 Ratings
    Custom objects10.05 Ratings8.018 Ratings
    Scripting environment8.21 Ratings9.11 Ratings
    API for custom integration10.05 Ratings8.117 Ratings
    Security
    Comparison of Security features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    6.0
    3 Ratings
    32% below category average
    Pipeliner CRM
    8.2
    18 Ratings
    1% below category average
    Single sign-on capability6.02 Ratings8.317 Ratings
    Role-based user permissions6.02 Ratings8.218 Ratings
    Social CRM
    Comparison of Social CRM features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    8.1
    2 Ratings
    10% above category average
    Pipeliner CRM
    8.4
    17 Ratings
    13% above category average
    Social data8.12 Ratings8.017 Ratings
    Social engagement8.21 Ratings8.717 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    4.6
    3 Ratings
    46% below category average
    Pipeliner CRM
    8.5
    17 Ratings
    15% above category average
    Marketing automation2.03 Ratings7.917 Ratings
    Compensation management7.31 Ratings9.11 Ratings
    Platform
    Comparison of Platform features of Pipeline CRM and Pipeliner CRM
    Feature
    Pipeline CRM
    8.0
    5 Ratings
    9% above category average
    Pipeliner CRM
    8.2
    17 Ratings
    11% above category average
    Mobile access8.05 Ratings8.217 Ratings
    Best Alternatives
    Pipeline CRMPipeliner CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pipeline CRMPipeliner CRM
    Likelihood to Recommend
    7.0
    (6 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    9.7
    (10 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.9
    (10 ratings)
    User Testimonials
    Pipeline CRMPipeliner CRM
    Likelihood to Recommend
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    Pipelinersales
    Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
    Read full review
    Pros
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    Pipelinersales
    • Clear and easy visualisation of Sales Process
    • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
    • Reporting into pivot table is also easy and very useful
    • Mobile app has always been very good and easy to use since 2015
    Read full review
    Cons
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    Pipelinersales
    • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
    Read full review
    Likelihood to Renew
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    Pipelinersales
    Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
    Read full review
    Usability
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    Pipelinersales
    I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
    Read full review
    Support Rating
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    Pipelinersales
    The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
    Read full review
    Alternatives Considered
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    Pipelinersales
    The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
    Incentivized
    Read full review
    Return on Investment
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    Pipelinersales
    • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
    • The visual tools allow those "no good deals" to be spotted and resource usage limited.
    • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
    Read full review
    ScreenShots

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources

    Pipeliner CRM Screenshots

    Screenshot of Pipeliner CRM — A sales enablement tool focused  on pipeline management, sales process & analytics.Screenshot of Can be used with email such as MS Outlook, gmailScreenshot of The pipeline view, to review and forecast sales, manage revenue risk, collaborate with a sales teamScreenshot of Pipeliner CRM opportunity viewScreenshot of Analytics: analyse win/loss rates, review sales person/team/territory performance, set key sales metrics & goals, leading & lagging indicatorsScreenshot of Visual Sales Tool: designed to cut through the noise, focuses on high value activities, everything in one place (no need for multiple tools)