Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
Pricing
Pipeline CRM
Editions & Modules
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
Pipeline CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
—
More Pricing Information
Community Pulse
Pipeline CRM
Considered Both Products
Pipeline CRM PipelineDeals
Verified User
Chose Pipeline CRM
We are currently using HubSpot for one of our other companies and it has been great. The marketing integrations that come with it blow PipelineDeals out of the water. On top of that, it also has a ticketing system in it where you can tie customer issues to a customer in the CRM.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Chief Operating Officer in Corporate at betterPT (Hospital & Health Care, 11-50 employees)
Chose Pipeline CRM
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CEO in Sales at JasonScottMontoya.com (Marketing and Advertising, 1-10 employees)
Chose Pipeline CRM
We originally used Highrise HQ and it was great for a while. Unfortunately, the simplicity and lack of reporting sent us looking for a new alternative solution. When we came across Pipelinedeals.com, it seemed to fit our needs perfectly. We signed up for a trial and began using …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Pipeline CRM
SFDC was just too expensive and "too much." Insightly was not comprehensive enough, and we found an awful lot of bugs (this was a year ago+). QuickBase is actually excellent, but it requires an advanced technical person to manage and use, such as a QB Developer, and we wanted a …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Staff Writer/Editor at CIO Talk Radio (Media Production, 1-10 employees)
Chose Pipeline CRM
PipelineDeals is cleaner looking than Salesforce or Cbiz and offers comparable customization. But PipelineDeals will also now be able to integrate with MailChimp, which is very good for our purposes, and while we can't get all the customization we'd like out of it, we've been …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
Pipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Pipeline CRM
Feature
Pipeline CRM
6.9
5 Ratings
11% below category average
Customer data management / contact management
8.05 Ratings
Workflow management
8.05 Ratings
Territory management
7.04 Ratings
Opportunity management
8.05 Ratings
Integration with email client (e.g., Outlook or Gmail)
4.05 Ratings
Contract management
5.05 Ratings
Quote & order management
6.03 Ratings
Interaction tracking
9.05 Ratings
Channel / partner relationship management
7.04 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Pipeline CRM
Feature
Pipeline CRM
7.8
3 Ratings
3% above category average
Case management
7.03 Ratings
Call center management
8.21 Ratings
Help desk management
8.21 Ratings
Marketing Automation
Comparison of Marketing Automation features of Pipeline CRM
Feature
Pipeline CRM
5.0
4 Ratings
41% below category average
Lead management
8.04 Ratings
Email marketing
2.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Pipeline CRM
Feature
Pipeline CRM
4.5
5 Ratings
51% below category average
Task management
3.04 Ratings
Billing and invoicing management
5.53 Ratings
Reporting
5.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Pipeline CRM
Feature
Pipeline CRM
6.7
5 Ratings
12% below category average
Forecasting
8.03 Ratings
Pipeline visualization
5.05 Ratings
Customizable reports
7.05 Ratings
Customization
Comparison of Customization features of Pipeline CRM
Feature
Pipeline CRM
9.5
5 Ratings
24% above category average
Custom fields
10.05 Ratings
Custom objects
10.05 Ratings
Scripting environment
8.21 Ratings
API for custom integration
10.05 Ratings
Security
Comparison of Security features of Pipeline CRM
Feature
Pipeline CRM
6.0
3 Ratings
32% below category average
Single sign-on capability
6.02 Ratings
Role-based user permissions
6.02 Ratings
Social CRM
Comparison of Social CRM features of Pipeline CRM
Feature
Pipeline CRM
8.1
2 Ratings
10% above category average
Social data
8.12 Ratings
Social engagement
8.21 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Pipeline CRM
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
