Sideline by Pinger vs. Zendesk Sunshine Conversations

Sideline by Pinger

Zendesk Sunshine Conversations

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Sideline	N/A	N/A	Sideline creates a second business line on a phone using an app. Sideline works with an existing carrier network (not VoIP) to deliver call quality anywhere the phone has service. And its custom caller ID makes it clear which number is ringing so it's easy to prioritize calls and answer accordingly.	N/A
Zendesk Sunshine Conversations	Score7.8 out of 10	N/A	Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.	N/A

Pricing

Sideline

Zendesk Sunshine Conversations

No answers on this topic

No answers on this topic

Pricing Offerings
Sideline	Zendesk Sunshine Conversations
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Sideline	Zendesk Sunshine Conversations
Considered Both Products	Pinger, Inc. No answer on this topic	Zendesk No answer on this topic
	Would buy again
	No answers on this topic	100% Would buy again 5 Answers
	Delivers good value for the price
	No answers on this topic	100% Delivers good value for the price 5 Answers
	Happy with the feature set
	No answers on this topic	100% Happy with the feature set 5 Answers
	Lived up to sales and marketing promises
	No answers on this topic	100% Lived up to sales and marketing promises 5 Answers
	Implementation went as expected
No answers on this topic	No answers on this topic

Best Alternatives
	Sideline	Zendesk Sunshine Conversations
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Quadient Inspire Score8.6 out of 10	Quadient Inspire Score8.6 out of 10
Enterprises	Quadient Inspire Score8.6 out of 10	Quadient Inspire Score8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Sideline	Zendesk Sunshine Conversations
Likelihood to Recommend	- (0 ratings)	7.6 (5 ratings)

User Testimonials
	Sideline	Zendesk Sunshine Conversations
Likelihood to Recommend	Pinger, Inc. No answers on this topic	Zendesk Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature. Incentivized Verified User Read full review
Pros	Pinger, Inc. No answers on this topic	Zendesk Connects all customer data Easy to connect Easy to use reporting Incentivized Verified User Read full review
Cons	Pinger, Inc. No answers on this topic	Zendesk Support for special characters (ñ and accents) Better integration with exsiting tickets in ZenDesk Android App is lacking Support for mobile browsers Support for iOS devices Incentivized Alejandro Huerta COO (Chief Operations Officer) Read full review
Alternatives Considered	Pinger, Inc. No answers on this topic	Zendesk First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations. Incentivized Deepa Kumari Campaign Specialist Read full review
Return on Investment	Pinger, Inc. No answers on this topic	Zendesk Overall I have great experience with Zendesk Sunshine Conversations Incentivized Mohammad Rashid Raza Technical Lead Read full review
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