PeopleGuru is a
cloud-based Human Capital Management solution designed for mid-market
organizations. From recruitment to retirement, PeopleGuru HCM manages the
entire employee life cycle. PeopleGuru's single platform, single database, solution
includes: HR, Payroll, Benefits Management, Onboarding, Recruiting, Reporting
and Analytics, ACA Management, Salary Administration, Performance Management,
and Social Collaboration Tools. In addition to PeopleGuru's next generation
technology, PeopleGuru…
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TriNet
Score 4.6 out of 10
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TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
I'd say PeopleGuru is well suited for most businesses -- a more significant (200+ employees) company may want to use something with a sleeker design. This provider is willing to work with cannabis businesses, which is unusual for payroll providers now.
For the areas I outlined previously, TriNet is the perfect solution for a young company (start up) to get 1) payroll services, 2) benefits (large offering, best rates), and support when critical issues come about and you don't have an HR Dept. The rates are the best. The people I work with are why I'd keep coming back.
Recruiting module is very clunky and not streamlined. I've worked with recruiting platforms that are more efficient.
Job changes are a multi-step process that feels like it could be one screen asking all the necessary info regarding pay rate, date, labor, etc. whereas now you have to go through multiple tabs and screens to change someone's position.
Labor mapping seems to be a custom request every time when the pay rate is different for two different jobs. Feels like there is a lot of back-end work that needs to be accomplished before it pulls correctly into labor.
Would like to see an app with supervisor/time manager functions. At least to approve punch correction or time-off requests.
Advanced scheduling available to certain job roles instead of all or nothing.
Expense management could be improved upon. We use a state bank for credit cards, and we were unable to link our credit card accounts directly. I have a workaround, but it means manually uploading the charges. Also, in this particular area, the support is not the best.
Also in expense management, while it has many fields for you to enter information, some of those don't show up on the reports.
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
Being only 8 months into using the product there are still some things I need to learn, but I am sure as we start to use the product to it's full potential the usability score will go up. The expense interface is a little clunky to what we have used in the past, but the employees are happier that they can have their expenses direct deposited instead of getting an expense check.
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
The customer service is great for the most part. There are a few issues with tax filings but overall I am pleased with the customer service provided by PeopleGuru.
again tough to say. Our account manager - 10 most others - 6 Benefits - 5 HR support - 2 (the joke in my team is "why ask, he's just going to say "do this and then check with your legal dept.") If we have to do our own research why do we need you. Like I said, great for smaller companies that don't have an HR team. There is almost an attitude of "we are TriNet, this is how we do it, deal with it. You're in our platform now". Every client may have different needs and TriNet needs to be able to adapt to them. The new role of strong HR teams is business partners - TriNet struggles with this and seems to be stuck in old "tell you what to do", plan the Christmas party and buy cake once a month for birthdays. Its timer to move forward!
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
The implementation process was cumbersome and stressful. It took an extremely long time to complete this process. We had to learn a lot on the fly because this was the first implementation for all of us. The process would have been a lot easier if there was a third party that could assist with a lot of the work required to transfer and verify data.
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
PeopleGuru is better than other cannabis-friendly payroll systems, like CheckWriters or MyPaperlessOffice (companies so small they were not available in your dropdown). It is not as good as bigger companies that are not cannabis-friendly, like ADP or Paylocity. ADP is super expensive but given the choice I would be with Paylocity over PeopleGuru.
I was no involved in the decision to use TriNet as it was in place before I started my role but I have since looked at Deel but they were not able to offer the same level or variety of benefit options as TriNet so that is why we have stayed.
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
Stay within HR Compliance - when the new laws about Salary change came into effect I received an email on impacted employees and how to address.
More involvement in employee benefits. With greater benefit selection more employees were able to find plans that suited their needs.
The TimeClock took a little time to get used to. It is still a little frustrating at times for hourly employees to be able to track how many hours they actually have for the week/pay-period. The off the clock meals count towards "hours" and employees have to subtract that out to be able to see what they need for the rest of the week.
