Pega Customer Service vs. Zoho SalesIQ

Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.

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If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.

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Independently Invited by TrustRadius

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• Easy to contact
• Responds very quickly
• Provides accurate information

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Independently Invited by TrustRadius

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• It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
• UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
• Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.

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Independently Invited by TrustRadius

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• Performance, as some of the tasks run in batch.
• Extensibility could take time for complex functionalities.
• At least the cloud version should be more powerful in terms of processing.

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• Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
• Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
• Not always the best at identifying similar users across different browsers, devices, etc

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Independently Invited by TrustRadius

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We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck.

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Independently Invited by TrustRadius

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• Reduced the manual effort due to introducing automation
• Increased customer satisfaction
• Enhanced personalization

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Independently Invited by TrustRadius

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• We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
• Capturing new website visitors at the time that they have a question about your product is important.
• Missing chats can be frustrating.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info