Paycor vs. SilkRoad Life Suite

In my experience, Paycor is well suited for organizations such as my own where the hiring process and fairly straightforward. A company that values ease of use, consistency, and organization will have great results with Paycor Recruiting. The system is also especially helpful when a company like mine must frequently recruit for the same exact role over and over again. That is where the customizable templates really come into play! On the other hand, a company that has a more specialized or complex recruiting process may struggle with using the platform. If more advanced integrations or data analytics are required then they would likely need a platform that is more robust in those areas.

SilkRoad Life is well suited for hiring new employees and bringing them onboard quickly.

Incentivized

• Onboarding works very well for us with a lot of Self-Service for employees it gives us time back and ensures data accuracy is in the employees control.
• Recruiting works well because it links to specific jobs and automatically posts jobs when an employee is separated from service.
• Tax filings work fairly well for us and have always been accurate.

Incentivized

• Working with the career portal team has been great, but a small piece of the puzzle.

Incentivized

• Administrative/C-Suite level of canned reports and dashboards
• Displaying company reminders or documents to sign that are urgent in a way that doesn’t allow an employee to clock out until they have completed the task.
• More options to build an org chart

Incentivized

• Access level could use some improvement for the users. i.e. limited documents tab access vs. eforms tab vs limited portal editing access.
• Ability to give their administrators more access. i.e. manage and edit team members
• Ability to give their administrators more access for control over paid e-forms
• User friendlier way to upload regular documents.
• Reporting!!!

Incentivized

Price point is the biggest driving factor. Paycor has made some strides in the customer service area and we've seen enough improvements that renewing our contract has become more a reality than a pipe dream. The system functions well and our employees are familiar with how it works, so to make a change would be a huge lift for our team

Incentivized

Our HR Director is looking to go with another company.

Incentivized

Glitches. So many glitches. The customer service number provides basic troubleshooting, which doesn’t help; some issues take weeks to resolve, with no apparent reason why they occur. The system does not work on Safari. We have dealt with Payroll not working, which has caused a manual payroll to be run. Paycor representatives do not provide any assistance.

Incentivized

Excellent onboarding tool. Easy to set up

Incentivized

I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.

Incentivized

For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!

Incentivized

I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.

Incentivized

The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.

Incentivized

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

Incentivized

They seemed similar but Paycor was cheaper at the time. However, Paycor has so many fees they tack onto every invoice that may not be the case anymore. The support services supposedly were better at ADP but that was an unknown

Incentivized

SilkRoad is very far behind PeopleSoft!

Incentivized

I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level

Incentivized

• Number wise, this takes field employees LESS time to execute their process THUS saving money in the field.
• This takes the office staff MORE time to process what the field is doing and costing MORE money on an executive level as opposed to an hourly or field level.
• The ROI was not considered while joining as the amount of employees involved necessitated a change in the previous system.

Incentivized

• Increased employee efficiency
• Departments are now held accountable if a certain task was missed
• Time saver

Incentivized