Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
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TriNet HR Plus
Score 6.6 out of 10
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HR Plus (formerly Zenefits) is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with a technology platform for HR, payroll, and benefits.
I like Zenefits 2nd best only behind Paycom. Too many things in Zenefits are interconnected. As an example in Paycom I can assign different admins for different aspects of 1 employee profile (Manager A can approve their timecard, Manager B is responsible for approve …
Verified User
Employee
Chose TriNet HR Plus
Zenefits is no comparison to a previously used system (Paycom). Zenefits gives employees access to all necessary information in the platform, and without having to navigate to 3rd-party websites to get information related to their employment or the company. Not only can you …
Zenfits is far superior over Paycom. Zenfits is intuitive and user friendly, Paycom was clunky and didn't have a flow. Pages seemed to repeat and not lead anywhere. It also locks out employees if they enter their password incorrectly a few times leaving them to need to contact …
Verified User
Director
Chose TriNet HR Plus
TriNet HR Platform offers more comprehensive features and functionality than Paycom. I believe TriNet has better-trained and informed representatives to assist its clients.
Zenefits low-cost all in one solution was an ideal option for our HR, benefits, and payroll needs. Rather than managing different vendors for these services, Zenefits made an easy to use interface, built around simplicity an easy choice. Our payroll and benefits administrators …
Features
Paycom
TriNet HR Plus
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paycom
7.9
389 Ratings
1% above category average
TriNet HR Plus
6.6
135 Ratings
17% below category average
Employee demographic data
9.0353 Ratings
6.5111 Ratings
Employment history
8.6340 Ratings
7.5106 Ratings
Job profiles and administration
8.1341 Ratings
6.0105 Ratings
Workflow for transfers, promotions, pay raises, etc.
7.4341 Ratings
6.0110 Ratings
Organizational charting
7.5261 Ratings
5.5120 Ratings
Organization and location management
7.6298 Ratings
7.0122 Ratings
Compliance data (COBRA, OSHA, etc.)
7.2283 Ratings
7.5108 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paycom
8.1
402 Ratings
2% above category average
TriNet HR Plus
7.2
120 Ratings
10% below category average
Pay calculation
9.1390 Ratings
8.0103 Ratings
Support for external payroll vendors
6.447 Ratings
6.052 Ratings
Off-cycle/On-Demand payment
8.713 Ratings
7.066 Ratings
Benefit plan administration
8.1338 Ratings
7.5108 Ratings
Direct deposit files
9.7389 Ratings
7.5104 Ratings
Salary revision and increment management
7.4323 Ratings
7.596 Ratings
Reimbursement management
7.4219 Ratings
7.068 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paycom
7.8
354 Ratings
3% below category average
TriNet HR Plus
6.5
118 Ratings
21% below category average
Approval workflow
8.0337 Ratings
6.5116 Ratings
Balance details
7.6338 Ratings
6.0114 Ratings
Annual carry-forward and encashment
7.9282 Ratings
7.095 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paycom
8.8
402 Ratings
9% above category average
TriNet HR Plus
6.9
134 Ratings
16% below category average
View and generate pay and benefit information
9.7395 Ratings
7.5128 Ratings
Update personal information
9.6398 Ratings
8.0134 Ratings
View company policy documentation
8.7354 Ratings
7.0121 Ratings
Employee recognition
7.3192 Ratings
4.565 Ratings
View job history
9.0316 Ratings
7.5104 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paycom
4.9
26 Ratings
49% below category average
TriNet HR Plus
7.0
23 Ratings
14% below category average
Tracking of all physical assets
4.926 Ratings
7.023 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paycom
6.8
346 Ratings
10% below category average
TriNet HR Plus
6.3
107 Ratings
18% below category average
Report builder
7.3340 Ratings
6.0103 Ratings
Pre-built reports
7.3337 Ratings
7.5105 Ratings
Ability to combine HR data with external data
5.855 Ratings
5.566 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paycom
7.9
342 Ratings
0% below category average
TriNet HR Plus
6.5
114 Ratings
20% below category average
New hire portal
8.1339 Ratings
7.5113 Ratings
Manager tracking tools
7.7293 Ratings
5.593 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paycom
5.6
199 Ratings
34% below category average
TriNet HR Plus
2.8
43 Ratings
96% below category average
Corporate goal setting
4.236 Ratings
3.039 Ratings
Individual goal setting
7.0186 Ratings
3.042 Ratings
Line-of sight-visibility
4.835 Ratings
2.037 Ratings
Performance tracking
6.3195 Ratings
3.039 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paycom
7.2
247 Ratings
9% below category average
TriNet HR Plus
6.5
60 Ratings
19% below category average
Performance plans
7.5228 Ratings
6.557 Ratings
Performance improvement plans
7.2216 Ratings
6.054 Ratings
Review status tracking
7.7222 Ratings
6.055 Ratings
Review reminders
7.3228 Ratings
7.055 Ratings
Multiple review frequency
6.2204 Ratings
7.051 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paycom
6.8
34 Ratings
14% below category average
TriNet HR Plus
4.2
25 Ratings
60% below category average
Create succession plans/pools
9.124 Ratings
2.021 Ratings
Candidate ranking
6.830 Ratings
5.623 Ratings
Candidate search
5.833 Ratings
4.525 Ratings
Candidate development
5.429 Ratings
4.524 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
I would say the communication post-implementation is amazing. Allie is our representative. She's amazing. Caitlin is amazing. I just met Travis last week at the office. Amazing. The communication is great and helpful, so if one of the team members don't have the answer, they can just jump in. For instance, I was on a call with Caitlin yesterday and she was like, "I'm not really sure about this answer. Let me see if I can go run it byTravis." I know he's on another call and instead of him saying blah, blah, he came over and looked at the screen and was like, do this, do this. It's a little different. So I would say the customer service is the best.
I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
I think our fiscal team who handles the ROI would say that it has had a negative impact just because a lot of stuff is a la carte and we weren't aware of that before we went into a business relationship with Paycom. So I think it's had a negative impact.
California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
