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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Paycom

    Score7.4 out of 10
    N/APaycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.N/A
    Pricing
    Paycom
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Paycom
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Paycom
    Considered Both Products
    Paycom
    Chose Paycom
    Paycom has many more features and is far superior to these.
    Incentivized
    Chose Paycom
    Paycom is what was in place when I started this job.
    Incentivized
    Chose Paycom
    Paycor was our previous provider, and we had an incredible amount of issues. There was so much manual work to keep information correct, and the flow of information was tedious. Paycom had all of the features we were looking for.
    Incentivized
    Chose Paycom
    Paycom has a much wider range of functionality and the site is user friendly. The app is also better organized and easier to use with the self service portal and manager access in one place. The reviews and goal tracking is much more efficient than the other competitors I’ve …
    Incentivized
    Chose Paycom
    Over all it came down to functionality and price. ADP didn't come well reviewed by other [...]'s and Paylocity didn't seem as intuitive as Paycom. Our Paycom rep also took a lot of time with us, explaining things and showing us how the system would help us. We felt like she …
    Incentivized
    Chose Paycom
    Paycom has a great user environment and mobile app.. It is very easy to administer and follow the data flow.
    Incentivized
    Chose Paycom
    The level of support is not comparable. It's been great with Paycom.
    Incentivized
    Chose Paycom
    In my opinion, Paycom is leaps and bounds ahead of Paylocity. Paycom is a much more sophisticated piece of software that has made the entire employee experience so much more palatable.
    Incentivized
    Chose Paycom
    Paycom is much better as it allows us to assign training and recruit. Whereas ADP had to download a third party application to use these.
    Incentivized
    Chose Paycom
    ADP Workflow, Paylocity, BambooHR, Worklio - Paycom has a superior feature set and reporting tools. Rippling, Gusto, PlanSource - Paycom is less preferred due to its overly complex feature set.
    Incentivized
    Chose Paycom
    Paycom works well with our employee population and size. They are customizable and able to fit our unique needs. Benefit administration and open enrollment can be done in a breeze. Paycom has lived up to their sales and marketing promises.
    Incentivized
    Chose Paycom
    Paycom was able to provide better customer service support as well as the data being a single database of information allowed for greater flexibility in report writing function. Additionally, being able to have different modalities of recording time worked, via the computer, …
    Incentivized
    Chose Paycom
    We had a lot of technical issues with Paycor due to the fact that they purchased separate software platforms and cobbled them into one system that did not flow as seamlessly as we would have liked. Our staff were constantly complaining that the app would glitch or that punches …
    Incentivized
    Chose Paycom
    Paycom stacks up well overall against other providers in the same realm. There are areas of improvement that other companies are handling better, but overall, they are very similar. Paycom could improve on two major components: intersystem communication and ATS. Betti, however, …
    Incentivized
    Chose Paycom
    Much more user friendly.
    Easier and more responsive web time clock.
    If I had a problem with Paychex I waited days for a response and was rerouted through 6 different departments, now with Paycom I wait minutes for a helpful answer to my questions.
    Incentivized
    Chose Paycom
    Paycom is my first choice from working with other services like Peoplesoft, Paychex and ADP.
    Incentivized
    Chose Paycom
    All of the HCMs are pretty much the same, they all just have different modes of applications. The only negative about Paycom is their reporting structures (somewhat) but that is based upon how your organization sets things up. It was already set up when I arrived. I would also …
    Incentivized
    Chose Paycom
    We are presently using UKG. I have to say that Paycom is more user friendly to use.
    Incentivized
    Chose Paycom
    I honestly believe I chose Paycom because of the relationship I had with our sales rep. I felt comfortable discussing issues with him and I trusted that he was going to be a man of his word. Blain was wonderful to work with and if I had any issues, I called him and he took …
    Incentivized
    Chose Paycom
    Paycom is very user-friendly. Managers can review and approve employee timecards easily. The entire HRIS system allows information to flow together seamlessly. Your general ledger is tailored to your payroll and reporting needs. You no longer need multiple systems, you can do …
    Incentivized
    Chose Paycom
    The customer service for starters. I used ADP for years and the customer service was awful. Their software is not user friendly either. When they upgrade something, they do not train you. The last straw I had with ADP was when they made complete chaos out of our open enrollment …
    Incentivized
    Chose Paycom
    Paycom is easier than all of these with less issues.
    Incentivized
    Chose Paycom
    Ease of use Features Training Cost.
    Incentivized
    Chose Paycom
    Paycom is amazing in the customer service piece where ADP was severely lacking
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    317 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    290 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    321 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    228 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    220 Answers
    Features
    Paycom
    Human Resource Management
    Comparison of Human Resource Management features of Paycom
    Feature
    Paycom
    7.9
    390 Ratings
    1% above category average
    Employee demographic data9.0354 Ratings
    Employment history8.6340 Ratings
    Job profiles and administration8.2341 Ratings
    Workflow for transfers, promotions, pay raises, etc.7.1341 Ratings
    Organizational charting7.3261 Ratings
    Organization and location management7.5298 Ratings
    Compliance data (COBRA, OSHA, etc.)7.3283 Ratings
    Payroll Management
    Comparison of Payroll Management features of Paycom
    Feature
    Paycom
    8.0
    402 Ratings
    0% above category average
    Pay calculation9.1390 Ratings
    Support for external payroll vendors6.447 Ratings
    Off-cycle/On-Demand payment8.713 Ratings
    Benefit plan administration8.0338 Ratings
    Direct deposit files9.8389 Ratings
    Salary revision and increment management7.1323 Ratings
    Reimbursement management7.2219 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Paycom
    Feature
    Paycom
    7.7
    354 Ratings
    4% below category average
    Approval workflow7.8337 Ratings
    Balance details7.5338 Ratings
    Annual carry-forward and encashment7.8282 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Paycom
    Feature
    Paycom
    8.9
    402 Ratings
    10% above category average
    View and generate pay and benefit information9.8395 Ratings
    Update personal information9.6398 Ratings
    View company policy documentation8.6354 Ratings
    Employee recognition7.3192 Ratings
    View job history8.9316 Ratings
    Asset Management
    Comparison of Asset Management features of Paycom
    Feature
    Paycom
    4.9
    26 Ratings
    49% below category average
    Tracking of all physical assets4.926 Ratings
    HR Reporting
    Comparison of HR Reporting features of Paycom
    Feature
    Paycom
    6.7
    346 Ratings
    11% below category average
    Report builder7.2340 Ratings
    Pre-built reports7.2337 Ratings
    Ability to combine HR data with external data5.855 Ratings
    Onboarding
    Comparison of Onboarding features of Paycom
    Feature
    Paycom
    7.8
    342 Ratings
    1% below category average
    New hire portal8.0339 Ratings
    Manager tracking tools7.6293 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Paycom
    Feature
    Paycom
    5.5
    199 Ratings
    36% below category average
    Corporate goal setting4.236 Ratings
    Individual goal setting6.9186 Ratings
    Line-of sight-visibility4.835 Ratings
    Performance tracking6.2195 Ratings
    Performance Management
    Comparison of Performance Management features of Paycom
    Feature
    Paycom
    7.0
    247 Ratings
    11% below category average
    Performance plans7.4228 Ratings
    Performance improvement plans7.0216 Ratings
    Review status tracking7.5222 Ratings
    Review reminders7.1228 Ratings
    Multiple review frequency6.0204 Ratings
    Succession Planning
    Comparison of Succession Planning features of Paycom
    Feature
    Paycom
    6.8
    34 Ratings
    14% below category average
    Create succession plans/pools9.124 Ratings
    Candidate ranking6.830 Ratings
    Candidate search5.833 Ratings
    Candidate development5.429 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Paycom
    Feature
    Paycom
    5.7
    239 Ratings
    30% below category average
    Job Requisition Management5.8214 Ratings
    Company Website Posting5.2211 Ratings
    Publish to Social Media4.8169 Ratings
    Job Search Site Posting5.3196 Ratings
    Duplicate Candidate Prevention6.3185 Ratings
    Applicant Tracking5.4219 Ratings
    Notifications and Alerts7.1225 Ratings
    Best Alternatives
    Paycom
    Small Businesses
    Zoho People
    Score8.4 out of 10
    Medium-sized Companies
    Zoho People
    Score8.4 out of 10
    Enterprises
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternatives
    User Ratings
    Paycom
    Likelihood to Recommend
    7.9
    (425 ratings)
    Likelihood to Renew
    8.9
    (23 ratings)
    Usability
    9.1
    (24 ratings)
    Availability
    9.1
    (2 ratings)
    Performance
    9.1
    (2 ratings)
    Support Rating
    9.1
    (52 ratings)
    In-Person Training
    6.4
    (1 ratings)
    Online Training
    9.1
    (2 ratings)
    Implementation Rating
    8.2
    (7 ratings)
    Configurability
    9.1
    (2 ratings)
    Ease of integration
    5.5
    (1 ratings)
    Product Scalability
    9.1
    (2 ratings)
    Vendor post-sale
    9.0
    (4 ratings)
    Vendor pre-sale
    9.0
    (4 ratings)
    User Testimonials
    Paycom
    Likelihood to Recommend
    Paycom
    It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
    Incentivized
    Read full review
    Pros
    Paycom
    • I would say the communication post-implementation is amazing. Allie is our representative. She's amazing. Caitlin is amazing. I just met Travis last week at the office. Amazing. The communication is great and helpful, so if one of the team members don't have the answer, they can just jump in. For instance, I was on a call with Caitlin yesterday and she was like, "I'm not really sure about this answer. Let me see if I can go run it byTravis." I know he's on another call and instead of him saying blah, blah, he came over and looked at the screen and was like, do this, do this. It's a little different. So I would say the customer service is the best.
    Incentivized
    Read full review
    Cons
    Paycom
    • I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
    • I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.
    Incentivized
    Read full review
    Likelihood to Renew
    Paycom
    Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
    Incentivized
    Read full review
    Usability
    Paycom
    The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
    Incentivized
    Read full review
    Reliability and Availability
    Paycom
    They are very dependable and I have never experience any outages
    Incentivized
    Read full review
    Performance
    Paycom
    Yes, Paycom's performance is excellent, no issues.
    Incentivized
    Read full review
    Support Rating
    Paycom
    Our TSR has been wonderful to work with. Every step of the
    way he was quick to respond and answer any questions we had. I knew I could
    reach him at any time (day or night) and he would be available to assist.
    Implementing a new HRIS system is obviously a huge task and I contribute all
    our success to our rep Kurt! Of course, with any implementation, there were
    bumps along the way and issues. But I always knew we would work as a team to
    get those issues figured out. Working in the Paycom system has been smooth and
    easy to learn and I enjoy the employee self-service interface. Our managers
    have had positive things to say and are all excited about the changes we have
    been able to make to our organization due to Paycom being implemented.
    Incentivized
    Read full review
    In-Person Training
    Paycom
    They were a sales person and not really a good trainer.
    Incentivized
    Read full review
    Online Training
    Paycom
    All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
    Read full review
    Implementation Rating
    Paycom
    Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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    Alternatives Considered
    Paycom
    We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
    Incentivized
    Read full review
    Scalability
    Paycom
    They are not able to meet our current needs
    Incentivized
    Read full review
    Return on Investment
    Paycom
    • I think our fiscal team who handles the ROI would say that it has had a negative impact just because a lot of stuff is a la carte and we weren't aware of that before we went into a business relationship with Paycom. So I think it's had a negative impact.
    Incentivized
    Read full review
    ScreenShots

    Paycom Screenshots

    Screenshot of a new study that reveals that for a composite organization representative of interviewed clients, unifying HR and payroll in a single-database software with automation and streamlined workflows achieved a three-year 362% ROI and resulted in: $1.4M net present value*; over 45% total time saved by HR; 80% time saved on compliance work.Screenshot of IWant, which is a command-driven AI engine in a single database, for instant access to employee data.Screenshot of Direct Data Exchange®, which takes a detailed pulse of how employees interact with Paycom. It automatically assigns a dollar value of savings based on Ernst & Young research.