Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
N/A
Trainual
Score 9.7 out of 10
N/A
Trainual is a modern training manual for growing businesses. It provides one simple tool that aims to help users centralize processes and policies, automate onboarding and training, and build a foundation to scale faster. The vendor says Trainual is designed for small to medium sized businesses that are growing quickly and eager to document systems and processes, define step-by-step workflows, eliminate grey area between roles, and ensure that training happens consistently, every…
It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
Trainual is well suited for new hires. They can be introduced to our processes and products before testing and trying themselves. Trainual provides for a less jarring experience for anyone new to our team. Every time someone new starts it is imperative that they complete all the training modules within Trainual before doing some of the work themselves. It definitely allows for a smoother transition to the team and work life
I think that it's just really user friendly on both sides, the employer and the employee side. I think from the employer side, once you get a niche of it and how it works, it's really easy to troubleshoot on your own. At least from my experience, you rarely have to call your contact because it's just so easy to try to figure out on your own. And on the employee side, I feel like the fact that we get to see what employees see, but before we put anything out really helps us help them if they are running into any issues. But typically when we do send something out, we just did our performance reviews, no issues whatsoever. It kind of takes you step by step. I feel like it just does a really good job of seamlessly taking people step by step in every process throughout whatever they're doing in Paycom.
We wish that Paycom would offer more hands-on help. A lot of our specialist is great in helping us to resolve whatever issues that we have. However, it's just a list of steps to get there. It's not necessarily like, "hey, here you go, here's the resolution to your problem." So if we don't already understand how to do something, providing steps doesn't necessarily clear that understanding up or provide any clarification.
Additionally, I find that for our organization in particular, we have specific niches within it that Paycom doesn't really address or has any solution on how to address it. It just remains unresolved to this day and we continue to have errors in that area.
The layout for all subjects is very overwhelming, and I'd love to be able to sort into folders or buckets.
I'd also like to be able to see all steps within ALL subjects in one area and be able to reorganize those with a simple drag and drop, instead of having to copy and paste text to move from one subject to another.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
During the entire sales process, the Trainual team was great to work with. After the sale, their onboard process was top notch as well and was very quick to answer any questions and actually were open to customizing the platform to meet our specific needs. They have been great this entire time.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
No comparison as it relates to many differences. You’re not able to create a portal or generate different classes to make the training fun like trainual it has been a lot easier for our team members to get caught up on any new products and other software that we used has not been able to compare with the ease of use.
I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.
Trainual has very positively help us in on-boarding new employees! Everyone is provided the same information about company structure, mission, vision, etc.
Trainual has helped us solidify and keep consistent with our training of new employees. We are able to train people faster and they seem to be retaining the information better!
