Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
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SilkRoad Learning
Score 7.7 out of 10
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SilkRoad Learning is a web-based LMS. The vendor advertises enterprise-level platform for addressing skills gaps and regulatory compliance, as well as ecommerce and mobile support. It can integrate with other SilkRoad offerings and 3rd party content.
It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
GreenLight works well with tracking compliance training. During the selection process I would ask pointed questions about support. Our implementation went well (Dave M. did an excellent job) and the technical help is very good, however, it appears they are understaffed.
I think that it's just really user friendly on both sides, the employer and the employee side. I think from the employer side, once you get a niche of it and how it works, it's really easy to troubleshoot on your own. At least from my experience, you rarely have to call your contact because it's just so easy to try to figure out on your own. And on the employee side, I feel like the fact that we get to see what employees see, but before we put anything out really helps us help them if they are running into any issues. But typically when we do send something out, we just did our performance reviews, no issues whatsoever. It kind of takes you step by step. I feel like it just does a really good job of seamlessly taking people step by step in every process throughout whatever they're doing in Paycom.
We wish that Paycom would offer more hands-on help. A lot of our specialist is great in helping us to resolve whatever issues that we have. However, it's just a list of steps to get there. It's not necessarily like, "hey, here you go, here's the resolution to your problem." So if we don't already understand how to do something, providing steps doesn't necessarily clear that understanding up or provide any clarification.
Additionally, I find that for our organization in particular, we have specific niches within it that Paycom doesn't really address or has any solution on how to address it. It just remains unresolved to this day and we continue to have errors in that area.
The words that are used in GreenLight are ridiculous. I know they've said they will update this but it has yet to be done. Words like 'intervention' and 'stem' leave me scratching my head.
The learning curve is HUGE. They have made strides in this area with an improved support site, but when you're first learning it, it feels like you're trying to climb Mt. Everest. This does speak to all the LMS offers, but I think some things take too many steps to accomplish.
Training events are not instructor friendly. You can set them up and easily make them available for users to find, but something as small as the instructor being able to click a button and send an email to everyone that signed up should be in there. There's no function for contact.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
There have been many times when the site was unavailable for a short time. Also, glitches and unexplained ed activity such as sending training notifications out to terminated employees.
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
The questions regarding how to implement in the system are answered quickly and efficiently. If there is an issue with the technical side or integrations it takes forever to get results and after much escalating.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
In my opinion, no comparison. GreenLight is a much smoother platform, providing a more stable user experience, with less bugs, less software conflicts, and better support. I have developed and published dozens of eCourses on this platform, and it really shines. In addition, the suite of integrated products from SilkRoad Technologies (Red Carpet, Open Hire, and WingSpan) really impress when combined with the strength of GreenLight.
The system went down/offline for 5 or 6 days in January. This is the month we have 3400 employees taking annual required training. It had several glitches afterwards that took months to correct.
I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.
seems to have made sure that all out short term contract staff are more on the same level and can access various lists, documents they need from training in a way that fees up admin time.
100% of people interacted with it in someway, in the end no one had trouble understanding how it worked
seemed to help with our duel learning delivery goals but too soon to tell just yet
